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Broadband

Stainless
Visitor

‎02-04-2026 03:10 PM

Engineers arrived on time as planned for fibre broadband upgrade. ,  great job nice lads and neat and  tidy job. 

No hardware arrived, ie Router TV Box .

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎02-04-2026 03:16 PM - edited ‎02-04-2026 03:19 PM

@ : What you upgrading from? Maybe EE expect you to use your existing router. Which 1 is it?

Otherwise report missing kit to CS.

Have you received msg confirming you have "gone live"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
manatarms84
Expert Contributor
Expert Contributor

‎03-04-2026 08:59 AM

Most of the time your existing HUB is OK for the full fibre, when I upgraded from BT to EE for a good full fibre deal I kept my BT smart HUB 2 - same with my BT branded TV Box Pro but if you had emails regarding new equipment being sent to you I would call EE and double check as it may be delayed or lost in transit with royal mail

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