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Broadband order cancelled

TeeJee31
Visitor

‎02-10-2026 05:12 PM

I placed an order this morning and have now received a text saying it has been cancelled but with no explanation.  I am currently waiting on the phone but message saying it would be an hour.  Is there a better way to get in touch with them?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎02-10-2026 05:20 PM

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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