Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I terminated my contact with Sky on the 23rd March this year and was told that any cancellation fees would be taken care of by EE, now I have no notification from EE telling me this has been done, plus I keep getting either texts or Emails from Sky t...
The customer service is shocking, noone can really be bothered to help and it all sounds a bit too much hard work. They only time they are quick and motivated is when they are selling a product or upgrading you but if there's a fault forget it. [Mod...
As my home broadband was coming to an end, I was evaluating my options by contacting some other providers.Then on June 8th I was contacted by EE sales person offering simiar package for fibre 150 mb for £23.99 / month. Instead of copper connection a...
Had the EE 900MB full fibre for nearly a year and have been really disappointed. Doesn't seem much better or more reliable than my previous 70MB on broadband.Depending how you test, I seem to be getting at best 450MB - which by coincidence is their m...
SIGNAL VARYING DROPPING OUT TV ETC
In the last few days my otherwise 100% reliable Smart Hub Pro and extender stopped working properly - which I noticed as a number of 2.4GHz only IoT devices on the compatible network SSID stopped working. I noticed the 2.4GHz channel wasn't showing u...
Hi everyone, I am experiencing a severe routing issue on my EE Home Broadband connection that is intermittently (sometimes totally) blocking access to dashboard.render.com (and associated hosted applications). As a SaaS business owner who hosts my in...
Ever since I was moved from BT to EE in April, I have had an issue with my ethernet connection. It takes up to 45 seconds for the ethernet to actually connect with the internet after resuming from sleep. My PC is permanently plugged into ethernet, ...
We changed to EE last year, we use the hub and 2 tp link extenders. We had no problems untill the last month, we are constantly having to restart the hub because we cannot find it on the wifi network and the extenders lose internet. After the restart...
