Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Had an EE lady knock on my door yesterday and said they'll pay out my contract. She didn't mention a limit but website says £300, my early cancellation is £378, will this be covered? Also can I add defence discount on now ordered?
Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...
Is it normal to suffer poor broadband signal in a heatwave (on 2nd day) when last years (2025) four heatwaves didn't cause broadband issues? I've had this broadband for just over 2 years.
Today Thursday 22nd January is day 12 that we have had no Broadband/WiFi service. My fault reference is still open as per digital voice on last phone call this morning. I phoned Sunday and was advise someone would come back to me - as you can guess...
Hello Leanne I live in an area with challenging copper wire bandwidth and lookingbat the new EE / Skylink options how can I get on the pilot scheme Thanks
I am at my wits end. If it's not one device it's another, the same old 'no internet'. Sky Q is the worst and I had to disable settings in the Sky box to make sure it didn't go into standby, I mean why should I? Other devices such as Alexa, Hive, Goog...
Go into hub manager. Turn off the 2.4GHz band for Main WiFi and save. Then go into Compatible WiFi turn off 5ghz band then give a new network name for the 2.4GHz band and select security type WPA2- Personal and add a new password and save.
I cancelled WiFi after 2 months of joining it never worked the sent out 1 guy to fix it he said it was out side that was the problem I took a day of work for the second guy to come he never came I called after long discussion they agreed to cancel Wi...
Hi guys. I'm looking to upgrade to a Wi-Fi 7 router but I'm currently with BT and on Digital Voice.Does the latest Home EE router with Wi-Fi 7 work with BT's DV? (I think that is the Smart Hub Pro...is it?)Also, I believe this router only supports ...
I am with BT and have just installed a BT Smart Hub 3 which I found out later does not support Digital Voice. The previous Smart Hub 2 does support digital voice and I had 3 BT Essential Headsets connected via WPS. Now the SH3 does not support DV and...
