Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45913 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89393 Views
  • 11 replies
  • 12 Helpful

Resolved! WiFi Smart Hub Pro on non fibre 1.6 deals

Hi All,I'm currently on an EE FTTP 900 connection, but the wifi coverage is poor, my house is solid brick and my current BT discs are dying - does anyone know if I can purchase a smart hub pro 7 and replace my smarthub 6? I'M also waiting for a new p...

Connecting a Smart Hub to a Router

Hi, I have an EE SH31B Smart Hub and I'm trying to connect it up to my Asus TUF Gaming AX3000 V2 router. I have set it all up in the same way I have with previous broadband providers, except the WAN light on my router is red - indicating no internet ...

Hugh33 by Investigator
  • 693 Views
  • 7 replies
  • 1 Helpful

HBB SPEED

Folks, are there any outlook to be improving the line speed in Greenock PA16 Finch Rd, Merlin Rd and Mallard Crescent areas. 32Mb/s is all right but it's easy behind the times when you have 2 kids with PCs, consoles and we all watch Netflix and Disne...

AndyL71 by Visitor
  • 115 Views
  • 1 replies
  • 1 Helpful

How can I find a broadband and telephone bill please?

We've moved to another Internet provider and would like to keep our old telephone number. I subscribed to a Voip provider and set about trying to transfer our old number, as we're still within the 30-day limit. Apparently, I need a recent bill in ord...

gmatkin by Investigator
  • 179 Views
  • 4 replies
  • 0 Helpful

Resolved! Re: EE wifi

I’m getting maximum amount of sessions reached too all of a sudden, it was working fine I use the EE Voucher WiFi , and now I log in on phone with same password works then my PS5 it says incorrect password?

Jacktayz by Visitor
  • 142 Views
  • 1 replies
  • 1 Helpful

BB router poor

HelloAnyone else have speed issue with router, I am sick of rebooting every 2 or 3 days. I get 9mbps sometime less. I have reported it dozens of times but never get it sorted. Never once called sky for BB issue in 15 years, dozens of times in one yea...

Returning Kit

I’m really hoping someone can help with this, as I’m going round in circles.I have already returned the kit I had, but I keep getting text messages telling me to send it back. I spoke to someone at EE who said I hadn’t returned the “full kit” and tha...

RickyT23 by Visitor
  • 108 Views
  • 1 replies
  • 1 Helpful