How to assigna Static IP Address

[MattHugo81]

Hi.

I've recently got EE Full Fibre 900 to the property. When I was discussing this option with staff at EE, over the phone (names and email addresses obtained) I was told, with confidence, that I could get a static IP address which is important for work purposes. I was going to go with BT to obtain this, but was messed around that much I decided to go with EE, especially seeing I was told that one static IP address could be obtained.

I'm looking for further information on how to implement this as the IP address has already changed twice and this is just not acceptable after being told, when purchasing the subscription and service, that a static IP address is attainable.

M Hugo.

[James_B]

Hi @MattHugo81,

Sorry, both EE and BT home broadband services use dynamic, rather than static IP addresses.

James

[MattHugo81]

So, why was I given false advertising by EE and your colleagues then?

I wish to speak to someone about this, otherwise, I will be cancelling my services. I spoke directly to a technical engineer, who even left me on hold to check with 'his boss' to make sure that a static IP address could be assigned, to which I was told it could. I have the name and email address of this individual. The primary reason why I said I would pay for the EE broadband service.

M.

[James_B]

Hi @MattHugo81,

I'm sorry to hear you were given incorrect information when making your purchase.

Please get in touch with Customer Care if you'd like to discuss this.

Thanks

James

[XRaySpeX]

Trouble is that the non-BB-expert that you speak to on CS don't know the diff between a static public external IP you get on the WAN from a fixed private internal IP that you can set on the LAN & mis-interpret a request for a static IP as the latter.

You might get over this issue by employing a Dynamic DNS (DDNS).

[mjirvine]

they did this with me too (as in checking specifically with engineer when i was setting up the order), very disappointing and was a big factor in signing up to their service.

MJI

[JimM11]

@mjirvine What engineer were you dealing with at sign up?

[mjirvine]

My sales lady spoke to her manager who also wasn't sure if i could have an external static IP - not really surprising as a sales person - so he then spoke to an engineer while i twiddled my thumbs on hold for 10 mins. was then confirmed this was possible and we agreed to include this in my order etc. unfortunately nothing was included on my first bill (including that my virgin tel number hadnt been ported over either) and i was told the opposite when i called to fix it.

MJI

[JimM11]

@mjirvine Have you managed to find a work around yet for at least your static IP as there is no way i would think that EE will ever supply that to you, if you did get the virgin number ported, do let the forum know as that could be one of the sticky issues its one of those, i had it when i change over my dad's number, VM were adamant it was there number, until i was extremely curt and told them he had this number for 55 years, and you got it when he joined you 20years ago from BT so give it back, that sorted it out! 

[Mustrum]

@mjirvine  google can be a lot more reliable that non technical sales people. That said there is often confusion about the term, many seem to think that assigning a device the same internal ip every time is a static ip!