How to assigna Static IP Address

[MattHugo81]

Hi.

I've recently got EE Full Fibre 900 to the property. When I was discussing this option with staff at EE, over the phone (names and email addresses obtained) I was told, with confidence, that I could get a static IP address which is important for work purposes. I was going to go with BT to obtain this, but was messed around that much I decided to go with EE, especially seeing I was told that one static IP address could be obtained.

I'm looking for further information on how to implement this as the IP address has already changed twice and this is just not acceptable after being told, when purchasing the subscription and service, that a static IP address is attainable.

M Hugo.

[XRaySpeX]

@mjirvine : See  Which broadband providers offer a static IP? 

[mjirvine]

the number port seems to have been fixed, i have had email confirmation of the number change (though no apology for the original **bleep** up). A manager called me back to confirm she was correct and no chance of a static IP and lies about it not being possible  - when clearly it is possible and they choose not to offer the service. I have to decide if this is enough to make me cancel and go through the risk of losing my phone number again or just to let my UDMP do the dynamicDNS update thing which i am fed up with. 😞

[gpgb]

With the old BT hub, the dynamic IP address was manageable with DDNS when it worked

Extra cost paying for a DNS provider but they manage my web addresses also so no big deal

Of course BT/EE  have now messed this up as their new hub doesnt support DDNS refresh 

Very annoyed

[raymondbruce]

zen.co.uk

Provide static IP with their service, standard.

[XRaySpeX]

Correct, @raymondbruce ! As listed in the link I gave to this thread you latched upon 3 months ago.

[Steevan]

Hi Matt, exactly the same here, but I wasn't promised a dedicated IP address, I was offered that Tech support could configure my router to serve a static IP address to allow me to work. On this basis I put my home TV entertainment package with them and my mobile phone. Called then today to get this config done, and simply.... we can't, you can still cancel your broadband service, but then you loose the mobile which is outside cooling off period.... only 10 days in, oh and by the way you would loose your tv package. Only way for dedicated is a business account, but then you can't have an entertainment package assigned to a business broadband service. Basically royally screwed over and lied to..... The guy I spoke with was 'Scot' if you get him, then basically he'll lie for the contract signup and probably a commission. EE seem to think this will go away, but I have asked for a transcript of the initial sales call, so I can challenge and seek all costs and inconveniences and business interruption because of their lying ways .... BE WARE. Absolute shambles and dishonest selling.

[PabloD9956]

You could get a DDNS service.

I currently use one with my EE Smart Hub Plus, settings can be found in "advanced settings, broadband, Dynamic DNS"