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Cannot view an already linked account.

AliMyles
Explorer

‎29-05-2026 08:23 PM

I've linked my mobile account through the app with no issues but I cannot view my home broadband account or see any bills, the only bill I can see is a BT bill for a closed account. I have tried the linking process several times and I get the message that it is already linked but I cannot see it anywhere. I've tried logging out and back in again and have reinstalled the app and tried linking again but nothing works. I cannot see a feature for unlinking or deleting accounts. Any tips?????

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-05-2026 08:57 PM

@AliMyles : You need to call CS to find out where it is linked & sort it out for you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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