Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I paid vodafone my last bill which included early termination charges and I've sent my order number and proof of payment to ee email and I've received no acknowledgement backCan any ee staff members help me with thisMany thanks.
Yesterday, I reset my EE Smart Hub Wi-Fi and then when I checked my TV, the internet connection had gone from the TV and now it will not reconnect at all. I have tried turning both off/on and resetting the Wi-Fi again. I have tried typing the Wi-Fi p...
Hi,If i purchase a EE WiFi 7 Pro Router from a third party and not EE will it work fine instead of my current EE broadband set up which has a EE Smart Hub 6 Plus.Will the EE app recognise the new router and will all the wifi controls work i.e the wif...
As I was saying tried all the usual fixes. Can’t find how to talk an engineercan see any way to register a faultAny help or advice?thanks
I suspect I am one of many but here goes hoping adding this entry may make someone in EE take notice. I have been a EE mobile customer since May 24 when I switched from BT Mobile. This year I switched from BT Broadband to EE and my broadband was acti...
EE has the 1.6Gb service on offer at £44.99 to new customers but will not offer it to existing customers. I am currently paying £64.99 for the the same service and I am out of contract and they can only offer to renew me at £72. At least I can leave ...
Good eveningI Recently entered i to a payment arrangement with Ee as I fell into arrears on my Full fibre and tv account. I have made payment as arranged on the 1st of each month since agreeing to this.I have always done this by calling to ensure pay...
I got a text message today (1st Jan) from EE to call them about my EE order "to confirm some information". But no matter what options I try, I end up with an automated "office is now closed" message. It's a legit message as it's from the same number...
We have been without broadband since the 9th December, after numerous texts messages to try and report a fault apparently EE are aware of a general fault in my post code area. Firstly i had a rest message to say normal service would resume on 23rd De...
I have experienced an odd issue where my old BT router that I returned, replaced my new EE hub on the app. The EE smart hub had been set up and parental controls set up and working fine up until a couple of weeks ago. The EE hub is showing now but I ...
