Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I am a new customer to EE with broadband and landline, when instructing EE, I specifically asked to keep my original landline number which I have had for over 30 years. The installation took place on 6/11/24, and I was told the landline number sw...
Have been trying since September to have my bill to show the correct price to what i pay, keep ringing customer services to be told everything would be sorted within 48hrs, this is my first time with EE and not very impressed and as a big company thi...
I placed an order on 26th October for new equipment following "move" from BT when contract expired. Still not received anything. Spoke to EE most weekends since (takes hours each time) and everytime they have said its now fixed and items will arriv...
I’m trying to link my broadband to my EE app and it keeps asking for my billing account number. I’ve tried my account number shown on my billing but it keeps telling me to enter a valid billing account number.
In a conversation w Exec Complaints on Thurs we had to remind them that compo promised on 13/11 still hadn’t been pd. Profuse apologies, will get right on it etc. Nothing since. Yeah, I know, w/e intervenes. Weird how I pay a coy, and it goes instant...
I have just been ported over to EE from a long term FTTP account with BT, while on the phone placing the order i was told the old BT extender/booster discs (black) would work with the new router/hub, this is not the case. I made it clear without i w...
I have two mini boxes which have worked fine, but now all of a sudden I am only able to use on mini boxes, the other one says I can only have one connected to my WI-FI but has let my use both since April? It doesn’t let me set up the second box or an...
HiAny help is much appreciated . I have this EE router, please see attached photo and my Wi-Fi strength in the bedrooms is very weak. What EE discs or any booster will work help me boost the signal around the house please? Is the set up easy? please...
enquiring as i have no real knowledge or understanding of how Wi-Fi stuff works,when i plug in an ethernet wire to my router in the yellow ethernet ports on the back, i get great connection on my computer with the ethernet connection installed, but m...
Hi all. My router just stopped working. It won't turn on. I'm currently using my mobile data. Has anyone else experienced this? What's the process for EE fixing it/ providing a new router? I've searched their website, but haven't found the clearest d...
