Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've just moved over to EE from BT and I now can't connect to my Solis solar panel inverter & Ginlong data logger. All was working ok under the BT set up - seems like too much of a coincidence that it won't connect on same day as new EE hub etc insta...
Hi, I currently have my internet with BT. It is 900Mbps FTTP. I am planning to switch to EE's 1.6 GB FTTP service. I have a Asus Ai Mesh network I want to keep and want to use my own Asus router instead of the one supplied EE I'd like to know if ther...
Hi,I have just switched from BT to EE. I have a Smart Hub 2 (SH31B) with three Smart Wifi Plus extenders which all have hard wired connections.All seems to be working ok apart from occasionally losing connection for a minute - I'm still investigating...
I am having the same problem. I’m going round and round with both Sky and EE. It appears to be that EE’s offer is a sham. They are requesting information that simply can’t be provided in the format they are requesting, therefore we can’t meet their T...
I have the "Made For Gamers" bundle, I have the WiFi enhancer add-on but everytime I click on it, it says "Download the app" or "Open app store" yet I already have the app installed and it just takes me back to the main page that shows my bills.
Help changed to EE broadband from bt through bt and haven’t been sent a new hub. Can’t access the hub now through bt app as account closed but need to be able to control it for parental controls any ideas how I do that?
EE knocked individual devices off my WiFi because the payment was slightly late. That behaviour is childish. If a bill is overdue, I’d expect a direct notification or a full, transparent service suspension not selective, silent disconnections. Quietl...
This afternoon I noticed some of the silicone or glue around the openreach modem’s external cap/cover has come loose, leaving a gap between the cap and the wall. does anyone know how go about getting this sorted? It seems I have to go through EE rath...
Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, w...
Hi,Back in September, two EE sales people were going door to door in pur neighbpurhood. To begin with, I quickly listened to their patter to be polite, and whilst I would orherwise be interested in broadband, I was happy using mobile data for now, ha...
