Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40625 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73840 Views
  • 7 replies
  • 12 Helpful

Website says I have no products

I'm having connection issues. This happens periodically. A technician is Sent, fixes something outside and it's sorted for a while. It just happened again. This means my Nest camera is offline and I have no doorbell. I tried checking the service stat...

EranB by Contributor
  • 245 Views
  • 5 replies
  • 0 Helpful

Smart Wifi - number of access points

I've just moved over to EE Broadband from BT Broadband. With both providers, my service is/was FTTP 1Gbps.On the BT service, I was using the Smart Hub 2 with Complete WiFi and I had four discs around the house, all connected to the Smart Hub via ethe...

garywood84 by Established Contributor
  • 296 Views
  • 1 replies
  • 0 Helpful

Connection issues

Hi, we had full fibre installed a number of weeks ago and now have just realised that our Ring doorbell won't connect and neither will our printer (need to use it asap). Wifi does not list our doorbell or printer since having the new router and have ...

Pedricks by Visitor
  • 447 Views
  • 1 replies
  • 0 Helpful

What's the point of this email?

Received this but why only a 3 day window? I didn't set it up in 3 days as not available to do it.  Hi,Please finish setting up your EE ID. Just tap Create EE ID and add a password.Create EE IDYou have three days from the date of this email to do thi...

Neil_F by Valued Contributor
  • 340 Views
  • 2 replies
  • 0 Helpful

Isolating 2.4 GHz On An EE Router

I have recently bought a CD player which cannot find the EE Router when searching. The manual states "If your router is dual band (2.4GHz and 5GHz) check if the two networks have the same name... you may be able to rename one of the bands or turn off...

GioBG by Visitor
  • 4275 Views
  • 4 replies
  • 1 Helpful