Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
All.https://ee.co.uk/help/service-statusDoes the above link only work on some devices? Notably, I am unable to check the status of (my mother's) FTTC broadband connection using the above on iOS, Mac OS. Is anyone successfully able to use the Status C...
New to EE. Swapped from BT which worked flawlessly, however I am struggling with issues and wondered if I am alone with this or whether these are common.I have a modern 3 story house with the SmartHub in the front lounge on left of house, with one ex...
Our iOS devices find it difficult to automatically connect to our EE router/modem, even they are set up to do so. this happens almost every time we turn them on. Why?
I had full fibre installed in August 2024 and signed on for 500Mbs contract. It was OK for the first 10 days then the Hub2 I had when I connected with the copper cable, the speed out of the router dropped from 360Mbs down to below 60Mbs. After a lon...
Hey - some support in this would be great. Tried connecting my ring doorbell to my smart hub pro and it won't, it shows both the EE and Compatible wifi in the options for connection but doesn't connect following putting password in.I have gone out to...
Hi! So tonight the internet has randomly stopped working, reset multiple times, openreach reset too - smart hub turns on, flashes green and then shows the solid blue light, however no internet connection is available - Tried having an ethernet connec...
I am a current EE customer for all think mobile but I left EE broadband to switch to BT as only BT offered the faster speeds at the time. I want to come back now which I can see I can do but why can I not upgrade to the faster speeds at the same time...
Is anyone else having trouble with their broadband in the PO1 area, mine didn’t work all day.
Why does it take 30 days for compensation to go through and to get an email?
I need to be able to split my Wi-Fi bands. I have a BT router but have switched to EE. I have the attached message on my TV so need to be able to split the bands and rename them so I can connect relevant devices to the correct band.
