Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all....I got a message stating my fibre 150 contract was finishing next month but the deals online are different to what was offered over the phone....I can get the 900 for 34 quid which is less than what I'm paying now....lady on the phone said t...
Hi, Admin please I returned my Broadband since January when I changed address and I'm still being charged the monthly subscription till tomorrow I even called the EE Customer service and the gave me a QR code which i used to return it through royal m...
Hi all, I just wanted to check if this is normal.So my set up is EE FTTP 900Mbs > ONT > Cat6 > EE Smart Hub Pro > Cat6 > PCSites like speedtest.net constantly shows 3-4ms to London servers and my full speed but Cloudflare speed test shows quite high ...
Last weekend (15th March) emails to my wife (@btbroadband) could not receive my emails but others on another network and companies emails were being received. Nor can she receive emails from daughter BUT I do get her emails. Prior to this she was get...
Does anyone know how to switch off the automatic voicemail service? I have an answerphone as part of my landline which I would rather use but can’t find any details as to how I switch it off. TIADebbir
Hi Everyone I initiated a switch to Vodafone as I was out of contract with EE. The retention team then rang and I was offered a good deal so I decided to stay with EE and cancelled the new Vodafone order.after getting off the phone I revived an email...
EE seems to be down here according to their status page - 24 hour outage potentially.What's puzzling me is that our internal network is down as well. I run Home Assistant and can't even ping the IP address for that.We have an SH20ADoes this sound rig...
I'm having connection issues but only to certain websites. This includes sites such as BBC, met office, trainline and transport for london. I thought it might be a .gov issue but other sites such as DEFRA work for me. Phoned EE and they can't see and...
I pay £76 a month for the busiest household wife, I thing the hubs model is 7pro ( not 100%) sure, last month the internet went down for 3 days, still was charged full £76, thought some money would go off my next bill, it didn’t, but right before I’m...
