Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have moved and upgraded from BT to EE full fibre (1gb).On the old BT router I always have 5 bars no matter where I'm in the house, from the ground floor to the loft room, it never missed a beat.I now have an EE router and on the first floor the bar...
Hi. I just had Openreach install my new line for the 990mpbs package. Speed is rubbish. After the first day which was close to the correct Speed, it now fluctuates between 60 - 990.I noticed that a car drove over the cable while the engineer was inst...
I am planning to order EE broadband to a house I am buying with an requested activation date of the day we move in.The house already seems to have a BT Openreach Fibre modem on the wall.When I order the service, will I be able to specify to deliver t...
I have just taken delivery of a Smart Hub Pro. I plugged it all in and let it settle down and update.On going to the web interface I noticed that the WAN speed is set to 100 mbps.When I plug in my Smart Hub Plus it is 1000 mbpsAny ideas what the issu...
Afternoon, I’m swapping over to your Broadband, and was asked for information regarding this, if I owe the other company any payment. I can’t find the email for thiscan you help
If I want to eventually use a 3rd party mesh system after getting EE broadband, do I just need to set aside the EE router and plug one of the mesh boxes direclty into the BT Openreach ONT/Modem?Also - does this mean that an landline I have specified...
I have the all singing all dancing always connected broadband (4g hub kicks in if internet goes down)2 days ago main hub stops working 4g kicks in,so far so good.until I phone tech support after numerous test the main hub is found to be faulty new o...
Good day. I am hoping someone here can assist, as the EE customer service Tech that i spoke to dissmissed my issue.I work from home 1 day a week and to enable me to do this i must connect to my office server via a windows VPN connection. I had no is...
Transferred to EE from BT nearly 12months ago but the last week I've had intermittent connection. The last 3 days has been horrendous with the router flashing orange for long periods of time and not connecting . I have rebooted, factory resetted t...
Since been forced to upgrade from BT to ee by a lady in one ee shop, my home broadband gone completely slow and bad. Apart from all the issues and phone calls, my ee app doesn’t pair or connect to the hub, so can’t do parental controls and other thin...
