wifi is trash

[pricey100]

Switched over to EE about a month ago now, and i must say the wifi is so bad. The speeds advertised to what were getting is ridiculous... im getting just shy of 250mb when promised over 500mb and this is a daily thing.

The EE home app is also dreadful just comes up with an error message saying it cant connect to the router.. what sort of service is this?

[Chris_B]

@pricey100  Is the router close to another electric device?  If it is it shouldn’t be as any electrical device can cause interference. Can you relocate the router ?    Have you tried restarting the router after it’s been switched off for 30+ seconds?   

[JimM11]

@pricey100 EE home app is for the older service and if you are on the new EE you should not be using that one, are you sure this is what you are using? What is your testing method to verify speed's? Which router do you have?

[jockwav1]

Totally agree

[Leanne_T]

Hi @jockwav1 

Thanks for coming back to the community 🙂

Are you experiencing WiFi problems with your home broadband? 

Leanne.

[JimM11]

@Leanne_T OP was a mobile BB user from  months ago!!

[Leanne_T]

Thanks @JimM11 

Leanne 🙂

[XRaySpeX]

@JimM11 : Doesn't mean he is not now fixed!

[JimM11]

@XRaySpeX sure doesn't.