Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45638 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88853 Views
  • 11 replies
  • 12 Helpful

Bt to ee by home hub 2

posted on by forums but asked to move here as I’m now on ee…Moved to new house and set up bt fibre broadband with bt home hub 2. I noticed a few wifi black spots and drop offs in the house; most notably in the chosen spot for home office. spoke to bt...

Better performance using a VPN rather than without

We have FTTP provided by Openreach and have had for a while. We both work from home. all traffic is fine, Teams etc, but during peak times we lose access to all social sites - "cannot connect to to server" etc.I have raised a complaint, and I'm askin...

Milewire by Investigator
  • 433 Views
  • 4 replies
  • 0 Helpful

Resolved! Equipment return

Hoping someone can help me with this one. Earlier this year I went with EE for TV and Broadband, 3 engineers and 3 separate days off work later the signal was just not there. Ended up having to cancel and EE were great, actually said to the guys on t...

Tina215 by Contributor
  • 908 Views
  • 13 replies
  • 5 Helpful

Resolved! Something went wrong. Try again.

Does anyone know of a fix to resolve the dreaded “Something went wrong. Try again.” error when trying to manage the WiFi??I recently returned back to using my EE hub after returning the TP Link 6E router and Range Extender, and since my BB package wa...

jon_1103 by Established Contributor
  • 360 Views
  • 2 replies
  • 2 Helpful

Resolved! Flashing green

 Hi please see above photo. The green light flashing for couple sec and then stay start but then again start flashing and again and again. I have tried everything. Unplug and plug in again. No help. Power off. Wait 10mins. Power on again. With no luc...

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Hybrid Connect Stopped Working

My Hybrid Connect, which had been working perfectly since last October and always displaying good signal strangth (two 4g bars) has suddenly failed this morning with all three 4G bars flashing red. (which is how it should be according to the CS perso...

Malladee by Investigator
  • 1485 Views
  • 17 replies
  • 3 Helpful

hellp

Hellp my router keeps dropping out and i have to re set it every time every 20 mins

paul272 by Visitor
  • 261 Views
  • 3 replies
  • 2 Helpful

Master Socket 5C MK4 wiring

Hello,I have recently ently moved into a small property and have passed the EE activation date for my property. I am FTTC.  However, I have been having issues with set up and two engineer visits to the cabinet and to make sure I set things up right h...

Smart Hub Plus and Netgear Switch Compatibility

I have just had fibre installed and taken delivery of my new Smart Hub Plus device.  My house is cabled with Ethernet throughout back to a patch panel in a comms cupboard.  Between the patch panel and my old router (HUAWEI B535 4G mobile router) is a...