Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have a broadband package and wanted to add a Meta Quest from the EE shop to monthly bill for 24 months but site says I am not eligible. Why is this and can I change it.
I have terminated my broadband with TalkTalk - and requesting a bill to state the termination fees. I have paid the fees but the bill I have does not state termination. EE will not accept my bill from Talk Talk to refund me the fees. What do I need t...
Hi I have recently come over to your broadband.. i didn't get a phone line with it...I need a phone line asap. Please can you email me back to let me know what I have to do to get one.
HelloI have just switched to EE 900 FTTP after over 20 years with my previous ISP. I had previously purchased four EERO Pro 6 routers for my home, one Gateway and three as extenders, and it all worked well.EE have supplied me with a new Smart Hub Pro...
Hi There,My account is: GB********. I have just received an email from you about late payment of a bill.It sates that you will reapproach my account on the 11th Feb 26 for this payment, that will be fine, as we are having difficulty with our payment...
We moved into our house on the 5th and had ordered our EE hub to arrive and be set up/activated on the 5th. On the 5th, plugged it in and got it all set up ok, managed to connect to the WiFi and working all okay. However, when I go into the app to ma...
Full fibre now in my area and my current contract with EE states I will be moved from copper to FF at no charge!!wrong - I spoke to EE and they stated that if I upgraded to full fibre package similar in detail to my current fibre67 all rounder packag...
The worst internet service provider ever, they say guaranteed speed but the slowest i have ever seen in my life anywhere in the world and their customer service quality is worse than their internet, i would definitely recommend not having internet be...
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