Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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Resolved! Power outage

Does anyone know how you get your EE hub/broadband working after a power cut? I've switched it off/on, re-set it, took the wires out and put back in and it still won't work!! Is there any e-mail or online advisor I can contact to get my wi-fi working...

Wi-Fi

I need to unpause my Wi-Fi this is a joke how do u unpause it if the app not working 

Brodband

Ee broadband it an absolute joke I pay 53 pounds a month for what Internet that cuts of and lags every two minutes I will be leaving and moving to a better Internet provider I will all so be telling other people not to go to ee

Vicky8900 by Investigator
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Smart Hub Struggling with Two Gaming PCs

There are two of us that are gamers in our house and we've been finding that if we're both playing games at the same time we get frequent lag spikes.  I had a quick look at what's going on with Wireshark  and it looks like the router is spamming SSDP...

BlockyMan by Established Contributor
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  • 4 replies
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Smart Wifi Pro Not Meshing

I just got 2nd with Smart wifi Pro and when I set up work it will go blue and stay there for a good 5-10 min then it will go orange then back to Aqua also in the app one will say poor single then one to close but if I go hub side everything to look f...

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UkzVortex98 by Established Contributor
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  • 6 replies
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Manage BT email addresses

Hi,I was a BT customer and used the multiple email addresses provided. Now that I have switched to EE I seem unable to access the page that allows me to manage the multiple addresses. Is there a way in which I can manage them from with the EE app / w...

Powerline adaptors advice

I may at some point in the future look at purchasing a couple of passthrough powerline adapters to better utilize my 500Mbps EE broadband, mostly for my Xbox Series X.Does anyone have any advice on what to look for? Also, I understand you need to pai...

Rossby by Established Contributor
  • 514 Views
  • 7 replies
  • 4 Helpful