Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43703 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84242 Views
  • 11 replies
  • 12 Helpful

Landline issues

I have just transferred from BT to EE. I have registered my existing digital phones to my new hub. Now my phone does ring when I get an incoming call but there is no sound when answering and I am unable to make an outgoing call. Any advice?

Neil8568 by Investigator
  • 327 Views
  • 5 replies
  • 1 Helpful

Cannot setup Wifi Controls using EE App

Just upgraded to EE's Smart Hub Plus router. For some reason the EE App cannot find the router despite me being connected to the correct WiFi network and so i'm unable to access the WiFi controls. Has anyone else had this issue and been able to resol...

Veetox by Investigator
  • 321 Views
  • 2 replies
  • 0 Helpful

EE Smart Hub Pro cant change 6Ghz channel

I have the 1.6Gbps service and have found the WiFi extremely disappointing coming from my Asus ROG GS-AX3000. From what I can see you cannot change the 6Ghz channel from 69. My 2023 Macbook Pro says that the 6Ghz channel is using a different SSID, of...

Resolved! Outside box in wrong location

My fibre installation was sub contracted to Circet via BY Openreach.  I was out at the time, but my wife knew exactly where we wanted the fibre to entre the house.   Instead, Cirect rock up and convinces my wife it would be better installing into the...

EE Smart Hub Massive Latency Spikes

Hello All, I switched from BT to directly with EE a few months back and as part of this I switched from the BT branded Wifi hub to the EE smart WIFI hub plus. Previously I was able to causally game with no issues via wifi. Other than changing the Hub...

Ee pro hub versus TP Link Be 9300

Hello all,I have been on the 1.6 gb package for 12 months now and as we know the EE plus hub they originally supplied comes with 4 1gb ports so I have never been able to achieve the speed I am paying for.so now they have released the EE Pro hub which...

Dukesy1 by Contributor
  • 631 Views
  • 14 replies
  • 4 Helpful

Resolved! Blink sync module won't connect to new EE hub

Hi - Just received our new EE router and we have been moved from BT as they are no longer going to be doing broadband in the future and it's all being switched over to EE. My blink sync module (for our CCTV) keeps saying the wrong password and I've t...

Andrewkuk by Contributor
  • 5081 Views
  • 25 replies
  • 15 Helpful