Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45891 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89337 Views
  • 11 replies
  • 12 Helpful

Broadband & TV deals won’t load

Looking to upgrade my broadband and see what tv deals are however I keep getting this message and it won’t load anything  I have spoke to EE on the phone and on chat but I just keep getting told that they have had problems today, but this has been go...

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Resolved! Internet down?

Anyone else's broadband down this morning? EE app unhelpful, simply says unable to check it, but doesn't say why.

Resolved! Unlimited minutes & International

HiI have just joined EE broadband from BT. I have a landline and have paid for Unlimited Minutes & International. I have looked on the “EE phone USA from broadband” and it states that calls to USA landlines are included but it has double asterisk aga...

ColinH34 by Investigator
  • 659 Views
  • 5 replies
  • 2 Helpful

Xbox Game Purchases

We recently moved from Virgin to EE as I couldn't resist their clever advertising....The problem I'm having is I can't purchase any games or addons from my Xbox, when it prompts me to validate\purchase via the QR code which i do on my phone nothings ...

SL888 by Investigator
  • 501 Views
  • 8 replies
  • 3 Helpful

EE Smart Hub App vs Hub Manager

Hi,  I can see a Device with an IP address of 192.168.xxx.12 and a Device name of LinkTap on the Hub Manager (W11 PC); but can not find this device when viewing All Devices in the EE App (Android 15).Has anyone else had such an experience?I do wish E...

Croft5 by Investigator
  • 632 Views
  • 5 replies
  • 2 Helpful

New to EE from BT, Zoom constantly freezes

I recently moved from BT (with them many many years), EE plan Essentials Full Fibre Gigabit. I am using the EE Smart Plus Hub and 3 Smart Wifi plus boosters.  Speed into the house is around 900mbps and upload 100mbps.Everything is great apart from wh...

Piper1862 by Valued Contributor
  • 2371 Views
  • 33 replies
  • 5 Helpful

Resolved! New to EE-returning BT products

Just joined EE for Broadband and have to return old BT equipment. Any pictures of a wi-fi disc and hybrid connect please? I have multiple bits of broadband kit in the house and can't see anything to help me identify what these 2 products are. Thank y...

Hilton54 by Visitor
  • 373 Views
  • 2 replies
  • 4 Helpful

Resolved! Hub Manager; 192.168.1.254 ; connect & disconnect button ?

I had BT for 8 years, Plusnet before them, & I've just migrated to the EE branded-hub. To quickly & easily disconnect the hub, in order to change the IP address, there was an option in http://192.168.1.254/  (like in the plusnet screenshot.) All on o...

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J_me by Investigator
  • 2007 Views
  • 1 replies
  • 2 Helpful