Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Back in October 2024 my BT Broadband contract was ending, I had an email from EE so contacted them on 17 October 2024. I spoke to a young guy who explained that EE were taking over BT, I had no issue with that. He explained to me that EE could give m...
Hi I was wondering what to do. I’m moving back with my parents but they have a caravan in their garden right next to the house. However it doesn’t have the best connection inside. I’m a big gamer so I want decent wifi and reliable wifi, what’s my bes...
how to block a landline call
Can’t wait till my contract ends. Internet is so rubbish. Upgraded to FFTP and still lagging. The app is also rubbish. Will never use EE again
Following the change from BT to EE, I opted for Fibre 36 Full Works. We are Fibre to the Cabinet, Copper to the House.The Smart Hybrid Connect was an add on, as was the Booster. They are expensive, and as I found out, unnecessary. The Hybrid Connect...
As the title says, My internet isn't connecting via ethernet for around 30 seconds after the PC first boots. It's not a major issue, more of an annoyance as any apps that need the internet for updates etc on first boot throw out error messages.I've t...
Hi Team, I am an existing EE customer hoping to upgrade to Full Fibre, but I am blocked by a database mismatch on the Openreach system. I need someone from the Wholesale / Offline Provisioning team to raise an ORDI (Openreach Data Integrity) request ...
How do I get EE to take a complaint seriously? I just got an email saying "Your complaint is now closed", with zero explanation.
can not log into account says ac number not recognised GB******* [Mod edit - account number removed, please do not share any personal details on these public forums]
I’m from colchester and have not had any broadband all weekend. I have phoned 150 and told they know about it and are fixing it. I honestly dont think anyone is fixing anything until monday comes. Not happy with the service.
