Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi guys. I'm looking to upgrade to a Wi-Fi 7 router but I'm currently with BT and on Digital Voice.Does the latest Home EE router with Wi-Fi 7 work with BT's DV? (I think that is the Smart Hub Pro...is it?)Also, I believe this router only supports ...
I am with BT and have just installed a BT Smart Hub 3 which I found out later does not support Digital Voice. The previous Smart Hub 2 does support digital voice and I had 3 BT Essential Headsets connected via WPS. Now the SH3 does not support DV and...
Why is it when ever I go to view my most recent bill for broadband it asks me for my broadband account number, to which I go to the top right of the email, copy and paste my exact account number, paste it in and it says that’s a invalid account numbe...
I live in a small house with a big garden that wraps around the house. My newly installed Smart Hub 7 does a good job inside the house but I've got no signal whatsoever outside. I've already got a PoE switch on the opposite side of the house which wo...
Hi everyone,I purchased access to the EE public Wi-Fi service today, but I’ve run into several issues.I only made one purchase, however I was charged twice (£20 total).The Wi-Fi initially worked for a few minutes, then disconnected. After that, I cou...
Hello all,We originally had the Ubiquiti UDM and the UAP-AC-Pro, but we are upgrading our EE FTTP to 1.6gb (and also future proofing)I’ve also noticed the person who installed our cables to the loft used CAT5, and the cable running from the ONT into ...
We are unable to connect our devices it says unable to connect try again later we have only had it 48 hours and problems already and also we have been given a WiFi extender!
My android stopped connecting to WiFi whenever I’m not in the same room with the router. I thought this was a problem with the router but my wife’s iPhone and tablet connects fine even from the other floor upstairs.Doorbell also seems to be disconnec...
Hi everyone, my Moes smart home gateway stopped working overnight and after extensive diagnostics I've identified that EE's network is blocking the Moes/Tuya cloud servers.The blocked IPs are:3.64.70.1583.75.157.1883.75.117.563.76.16.4718.158.238.166...
