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Replacing a faulty Mini Wi-Fi hub - re registering the new one to the account.

ghost123uk
Visitor

‎15-10-2026 01:44 PM - edited ‎15-10-2026 01:45 PM

I hope I have selected the correct sub forum here.

My good friend, who is VERY non technical has had an EE Mini Wi-Fi thing that uses the mobile data signal and allows her to connect to the internet.

The battery is now in a bad condition and is swollen. I know this can be dangerous. I also have read that it is not practical to replace the battery.

My question is this = if she buys a new "dongle" the same as the one she has now, how does she register it to her existing account ? 
Thanks in advance,
John

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XRaySpeX
EE Community Star
EE Community Star

‎15-10-2026 01:48 PM

@ghost123uk : Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top. You link that  mobile no. to your a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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