Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi so my contract is 02 april 2025 until april 2027. and im thinking about leaving, what would my early termination charge be?Im on the 500mbs broadband with xbox gamepass added and my bill a month is £50.99 but that is with a £5 discount and the gam...
Have just transferred across from BT. The activation date is 4th March. There is a problem with the delivery of the router etc in that EE say they have sent it but tracking says the courier is still waiting for it; it should have arrived today. EE ...
Hi I accidentally cut the internet cable will I get changed for the damage
Hello,My broadband stability is completely unreliable. I'll get random waves of slow response times on packets, complete dropouts (from 1 second to 5 minutes) intermittently throughout the day. Restarting the hub and the box does not help. Being o...
A few months ago BT switched my router to one from EE and I've noticed that the Dell laser printer seems to have vanished from the printer lists on all our laptops/desktop. My brother thinks it is down to the IP address (he printed off a sheet and it...
Hello,I'm wondering if anyone can help me, ive got an issue on my account that says ive got an open order still from.December 2024 and am unable to access any broadband upgrades etc. Any help would be appreciated Hannah
Had Great reliable service over the last year but today the download speed has dropped from 1.6Gbps to 50Mbps, when I called they said it was a know issue with "the package" whatever that means, not a local issue. Anyone else have the same?
Just started on EE Broadband and having issues with internet fall out which happens on a regular basis. Other household devices, TV, printer, phones, none Mac PC working fine. Turned router off on numerous times, tried a reset, speed test done and wi...
Cannot access the internet. [Mod edit: Title edited]
I have moved in to my new home and I have told you that the fibre end point is missing, but I was told that I need to wait until the activation date to book an engineer to install the box. Why can’t I get that sorted out before the activation date?
