Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi. I have a bad signal
I am having extensive work done on the flat next week and need to unplug the router for the electrical work to be carried out. It will take around 2 weeks will this be OK?
The pain of getting EE full fibre installedI understand things need to put in place and take time but all i want is clarity. So far two days taken off work and nothing.Told one thing by ee text and contradicted by EE complaints. its utterly poor. ...
Set up a new EE Smart Hub Plus with Smart WiFi Plus (SW) this evening. Smart WiFi Plus paired with the hub okay, But when moved to another room it paired for a while but then keeps dropping out.Property is a new build, approx 5 yrs old. Hub & SW lite...
Hi, I've seen a few threads taking about this but it seems that they've never been resolved. I game using PS5/XBox and since upgrading from BT to EE have been hit with the above problem. The XBox will display 'moderate NAT UPNP not successful'. If yo...
HiWhen connected to the internet through EE router I get the error message when going onto Netflix "you seem to be using a VPN or proxy". This happens on iphone, ipads, apple TV, Windows PC.If I connect on mobile data it works fine. If i connect ...
I have the old white Smart hub and extender discs. My Ring camera connects to the nearest disc (about three metres away) and gets a good strong signal. By the next day the signal is weak as it has connected back to the router which is at the other en...
Was persuaded to switch to ee from bt when in local ee shop fixing a sim problem. I have ee TV. Rarely had an issue with bt signal but ee drops out every eve at around 10pm. Could manage my repeater discs with bt via the app but ee app still hasn't c...
I have just paid my bill to be reinstated. The advisor has said that it will take until Monday to be fixed as they have sent a cancellation through? It’s normally within 24 hours and I have had no correspondence advising that the bb would be closed? ...
Hi I have phoned EE three times as I cannot see my broadband bill on my EE app. Someone phoned me back to check my email address, phone number and said it will be sorted but still weeks later I can't see anything only my mobile phone bill. I've tried...
