Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45903 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89369 Views
  • 11 replies
  • 12 Helpful

Promised speeds not being met

I understand your concerns. My experience with the transition from BT to EE has been similarly disappointing. And now i am with them until like 2k26 

Daz_01 by Valued Contributor
  • 351 Views
  • 6 replies
  • 1 Helpful

What would be best solution for this?

I'm  500Mb broadband, which is absolutely great, but speeds to my Xbox Series X in my bedroom only reach around 180Mb max wireless.  Which don't get me wrong, it's still better than the 50Mb I was getting with FTTC, but what would be better to increa...

Rossby by Established Contributor
  • 400 Views
  • 7 replies
  • 2 Helpful

EE Speed Test Function

We are a new customer to EE. Just wanted to check the broadband speed for our product.  Sent on a wild goose test from the Router admin screen to the App, no such function exists as of 24/6/25. This was confirmed by EEGuide Aman who was very helpful ...

ShahJitu by Visitor
  • 396 Views
  • 2 replies
  • 0 Helpful

Resolved! EE Perk NHS

Can anyone confirm if NHS pensioners can avail of EE Perk?  I have tried uploading pension statement and BLC card but i get message back "Unfortunatly your document has failed our verification process".

Smart hub plus port forwarding help.

Hi,So I have two gaming consoles. Series X and PS5. In call of duty: My PS5 has a moderate Nat type because my series x uses port 3074 for Xbox live.i change my series x to use a different port for Xbox live (on its advanced settings). I restarted my...

DraigSW1 by Investigator
  • 378 Views
  • 3 replies
  • 3 Helpful

Compatible Printer

Along with it seems, many users I have great difficulty setting my HP Envy 6000 series printer to the EE Smart Hup Pro. I have created a compatible network but it still doesnt work. Very annoying. So techmates, what wireless printer would y'all recom...

Spyboy by Explorer
  • 215 Views
  • 1 replies
  • 0 Helpful

Usb Drive on Router

For those having problems with accessing the drive connected to the EE Smarthub on EE like I have since using my new Windows 11 Laptop.I cannot get windows to access the drive directly  but using the free sync software from https://freefilesync.org/ ...