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Smart Hub 6s problems

Dayanueva
Investigator
Investigator

‎26-06-2026 10:20 AM

Joined EE just over a month ago from Plusnet, never had any probs. We have a Smart hub 6s. We have Sky Q box  connected via hard wired RF45 connections with a cable directly from the Q box to the hub. Sky cannot get past the router ! Connects to router ok but it says no internet.

Kooked into this and changed to DNS that was automatically given by Q box to 8.8.8.8 and it works.

is EE bloacking certain IP addresses ?

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5 REPLIES 5
JimM11
Community Hero
Community Hero

‎26-06-2026 10:25 AM - edited ‎26-06-2026 10:30 AM

@Dayanueva They should not be and it's a EE Smart Hub 6+ version. New FW being pushed to that EE Hub is alleged to be fixing the Ethernet port delay which may also be causing some possible issues with your sky Q connection!

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Dayanueva
Investigator
Investigator

‎26-06-2026 11:15 AM

Thanks for that Jim, interesting !

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JimM11
Community Hero
Community Hero
In response to Dayanueva

‎26-06-2026 11:35 AM - edited ‎26-06-2026 11:36 AM

@Dayanueva If you have a working app then below is what and were it is all going to for the 6+ Hub. Linked also all about the updates.

FW: r3.8.30-R-1627300-PROD-83002 and the gui is at App version 3.1.18 05/12/2025
FW: r4.26.1-R-1860948-PROD-83002 and the gui is at App version 3.14.5 25/05/2026 OP Posted Stability Problem
FW: r4.26.3-R-1923144-PROD-83002 and the gui is at App version 3.14.5 12/06/2026 OP Posted

EE Hub firmware versions - The EE Community

 

 

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Dayanueva
Investigator
Investigator
In response to JimM11

‎26-06-2026 12:19 PM

Looks like I have the latest firmware Jim
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JimM11
Community Hero
Community Hero
In response to Dayanueva

‎26-06-2026 12:26 PM - edited ‎26-06-2026 12:28 PM

@Dayanueva See how the DNS settings holds up then on the Sky Q and your Ethernet connection, EE should not be blocking anything at all, but then again they struggle to make there own EE TV work! I have nothing EE wise to check the Hub functionality, the Ethernet stood out like a sore thumb taking in excess of 30 seconds to connect so was an very easy spot.

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