Green plug Yell plug

LesLesTMZ · ‎26-06-2026

I have 2 plugs both run ok . With clear connection To Yellow

Both can not fit in Green

What happens on D day ,,,,,,,,,,,,,,,,,,,,,,, Les Help

Both can not fit in GreenWhat happens on D day ,,,,,,,,,,,,,,,,,,,,,,, Les Help

Northerner · ‎26-06-2026

Hi @LesLesTMZ

Read here: https://ee.co.uk/help/broadband/getting-started/set-up-guide

Always use the ones which come in box and follow the instructions to avoid issues.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎26-06-2026

Hi @LesLesTMZ

Read here: https://ee.co.uk/help/broadband/getting-started/set-up-guide

Always use the ones which come in box and follow the instructions to avoid issues.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

JimM11 · ‎26-06-2026

@LesLesTMZ Then you may need to go buy and adapter if that is going to be required for you!

XRaySpeX · ‎26-06-2026

The 2 cables with yellow plugs are Ethernet cables, not phone extensions. You plug your phones into the green socket.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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