Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi everyone,I currently have an active EE Broadband contract which is due to expire on 24 March 2026.Recently, I upgraded the contract for another 2-year term starting from 25 March 2026, so there is currently a contract renewal order in progress in...
How long until WiFi reconnects after paying bill
Hi.Ive just moved over from Virgin media to EE, was told my exit fees would be transferred over to EE.Spoke with Virgin media yesterday as I now have a £600 exit fee that they've told me I need to sort with EE so they can pay it etc but honestly have...
Kicking this no good bunch of con merchants into deep touch. Broadband speed reduced from a steady 74 mbs to a sporadic 46 to 56 mbs with an increase of four pounds a month to look forward to. Cynical event! Speed jumped back to 74 mbs just after the...
Trying to pair wifi pro with smart hub proWith wired connection the wifi pro give solid aqua light - but is not visible in the "my network" nor paired accorinding the ee appremove ethernet connection and back to flashing orange.did a factory reset an...
I am trying to set up the online app finally. But i have lost my account number and it is not taking or accepting my mobile number. Any siggestions?
Hi. I have just purchased the 1.6gb package. All ok other than the speed between desktop pc and router (located next to each other). Have spoken with EE tech support and they state that the 3 Ethernet ports on the router are 2.5gb indicating that my...
I need to move one of my extenders to a spot where there are no plug sockets available. My thought was to simply buy an extension cable for the power supply. But it turns out that every extension cable I found has a 5.5mm barrel connection, whereas E...
I've been with a few providers over the last 30 years or more and my experience with EE at present is a total disgrace on what should have been a simple switch over from Sky to EE for my broadband and landline (I already have a mobile account with EE...
How can I blo k someone using my Internet as the ee app allows me to pause it but thier Internet still continues to work
