Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I had EE full fibre broadband installed just over a week ago. But the WiFi signal is poor and sometimes not at all upstairs and in the back of the house.I changed from BT Halo 3, as i wanted a faster broadband, the BT set up didn't have these issues....
We have EE fibre broadband with a SH32B Smart Hub router. All has been working fine until about 10 days ago. We have a range of connected devices in the household and the older devices started to drop Wi-Fi repeatedly which has got progressively wors...
Hi All,I've had full fibre broadband with BT for 4 years then Plusnet for 2 years and not had a single issue.2 weeks ago i transfered to EE 900Mbps with a Smart Hub 7 Plus and since day 1 we keep getting devices that cannot access the internet even t...
Ever since I renewed my broadband contract and upgraded to a higher speed, I am frequently, every day or two and sometimes more than once a day, having to restart my EE Smart Hub 6 Plus as it loses WiFi signal strength and my devices further away fro...
Disgusted with EE at the moment my broadband and landline keep dropping out like 6 times a day. Done all the usual, even rang EE who tell me no faults found and have rebooted my router twice when I try to speak to someone there is always an 1 or more...
HiIve been with Openreach FTTP providers since I moved into a new build in 2019. Had no issues until so contracted with EE for their top 1.6gb package.Every time EE change my IP it causes my broadband to fall over.I have a Keep Connect plug which re...
For two weeks now my outside camera goes offline, either "unstable network" or "weak signal" my wifi speed is 70mps any ideas.
Since moving from BT to EE for broadband my Google Pixle phone will not hold a WiFi connection with the EE router . All other devices work fine but the Pixle constantly drops the connection and is very difficult to get back on line.Generally coming u...
I’ve recently transferred over to EE from PlusNet and therefore might website domains needed to be transferred over. I’ve registered a domain with Fasthosts and they have sent a new IP address for the domain to be added to the EE server. How do I get...
I’ve downgraded from a wi-if 7 pro hub and pro extender to a standard wi-if 6 and extender to save £10 a month, as it was just an add on. But it’s still showing on next month bill, will that drop off, when the next bill is issued. And it’s also show...
