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Netgear Nighthawk® RS300 frequent drop outs have to reboot router

novagaming
Investigator
Investigator

This happens quite a number of times during the day or night. The ONT remains all green, but the router handshake has obviously been disconnected. I am on the FTTP 900 package; I used to be with BT and had no issues of this kind with timeouts or line resets. Is there anything specific to EE that could be causing this on my Netgear Nighthawk RS300? I am a software developer, so I have already tried all the usual troubleshooting steps

10 REPLIES 10
novagaming
Investigator
Investigator

What is very werid is the logs are showing 

10:27:17+ – The "DoS Attacks" Start: Within seconds of getting a public IP, the "attacks" appear.

Source IPOrg / Network OwnerFlagged EventCore Reason for TrafficThreat Level
17.253.29.144Apple Inc.RST Scan (Port 443)Inbound Apple Services: Active sockets (iCloud, Apple Push Notifications) from your Apple devices were suddenly left hanging when the router dropped. These servers are just trying to complete the existing TCP teardown.Zero (Safe)
17.253.29.147Apple Inc.RST Scan (Port 443)Inbound Apple Services: Active sockets (iCloud, Apple Push Notifications) from your Apple devices were suddenly left hanging when the router dropped. These servers are just trying to complete the existing TCP teardown.Zero (Safe)
3.33.235.18Amazon (AWS Global Accelerator)ACK Scan (Port 443)Stale Application State: Likely a background service, API endpoint, or webhook replying to a request your LAN network made before the disconnection.Zero (Safe)
62.210.142.163Scaleway (French Cloud Provider)RST Scan (Port 21029)Outbound Session Cleanup: A server or client trying to resolve an outstanding application connection state after your public WAN IP dropped and changed.Zero (Safe)
141.98.83.48M247 (European Hosting Provider)TCP/UDP Chargen (Port 10527)Malicious Bot Scanner: An automated script scanning random IPv4 addresses for open services or ports to exploit for DDoS amplification. The router blocked it effortlessly.Low (Blocked)

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hello fellow freeserve user I was with them a good ten years back in the day yes the fault been reported to ee.

Hi to you too. Hope your issue get sorted soon.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

@novagaming Stick the EE hub back on the connection and see what it does, also see if Netgear has applied any updates to there hub recently?

Steve_BT
EE Employee

Have you tried limiting the upstream rate to match the package you're on or modified any Upstream priority marking's? For instance if you have 1000/115 Mbps then you will need to limit your WAN port to 115 Mbps upstream. Otherwise your router will try sending 1Gb or 2.5Gb to the ONT and random traffic above 115 Mbps will be dropped there, as per Openreach SIN 506

@Steve_BT ? is that not the Function off the ONT, router hanging on the back will not be set or profiled by EE as they know hee haw about it!

That's my point - When a BT/EE/PN router establishes PPP, it's set up in a optimal way to work with the service bought from Openreach. So we'll handle the traffic shaping towards the ONT. 

@Steve_BT You may want to drop and delete your post EE do not admit to Traffic shaping in any format, so not good for you to post that!