Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have an ee bt hub2 router but an original white disc bthome network. One of the discs has the blue light continuously on. But I cannot login to the disk to turn it off. I get wrong password even though I am definitely using the correct one from th...
Unbelievable conversation this morning. My contract page clearly states a 9-10 mbps minimum and I measured it today at 7.25 and 8.21 so clearly not at the minimum. I was given a load of old waffle and even asked to send a screenshot of my contract pa...
Hi all, been with EE for 9 months now and use the app to manage everything. Has anyone ever managed to pause WiFi for any devices? It's never worked for me so a complete free reign for my kids 24/7. I even tried adding certain devices to group and pa...
Just been moved to EE from BT and sent a Smart Hybrid Connect.It would be nice to see this actually working i.e. transferring to 4G. How long does it take to switch to 4G?I hope there will not be a BT Openreach man at the door asking if my broadband...
Hi all, has anyone else had a faulty router? My internet has been down now for 4 days, engineer came out and said it the router. Now I have to wait for a new one. I wouldnt be bothered if I didn’t work from home
Hi,How do I go about downgrading the broadband package I have? It's too expensive to pay now.Thanks.
I'd love to hear if anyone can validate this -- I've been fighting with an iOS power drain issue, but in fact it's actually a IPv6 issue which occurs both with the EE Homehub AND with a opnsense router. Basically it seems as if the EE network is brea...
Having moved from BT to EE I have a white square extender that works fine, but I was sent an additional extender which was a BT branded disc and this will not connect to the system. Was I sent this disc in error? Is there a specific way to add them t...
I have an almost new TP-Link Archer VX1800v which has a socket marked PHONE. It's an RJ11 socket, but I have a couple of adaptors converting an RJ11 plug to PSTN socket (one active, one passive) from previous experiments in VoIP.I also have a Grandst...
