Cancel Service Problems

[cameronmac]

I am wanting to give notice that I do not want to renew my Broadband, but the site keeps pushing me towards other solutions.  Where I live gives a MAX download of 20Meg for £43 per month.  Rediculous web site and I'm considdering reporting to OFCOM.  Has anyone else had the same problem as this?

[JimM11 · Accepted solution]

@cameronmac What you need to know if you want to leave EE

[XRaySpeX]

You can't cancel online but only by phone.

To cancel your EE BB & Home Phone either:

• If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 1) in my sig. and give 30 days notice OR
• If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill, using the One Touch Switch (OTS) process. This will auto cancel your contract with EE.