Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44445 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86149 Views
  • 11 replies
  • 12 Helpful

Resolved! Moving house

Can someone explain why there is only fibre option available at my new flat. I’m renting and thought I’d be able just to move my current  broadband over but told it’s not compatible.if landlord doesn’t agree with holes etc needed to be drilled what h...

SaraBaud by Visitor
  • 203 Views
  • 1 replies
  • 1 Helpful

No confirmation emails

HiI registered online to get full fibre broadband a few weeks ago and have been receiving texts about engineer visits and received my router today a week ahead of the booked visit but I have not received any confirmation emails or welcome emails.Sure...

Loumary by Explorer
  • 188 Views
  • 3 replies
  • 3 Helpful

Hekp / advice neede just moved to EE Broadband

Tech has just left after connecting the ee router , changed th SSID and password to that of the old network.Moved over from BT Halo as the internet kept dropping out.The old set up had 3 BT Mesh Discs and 2 Metgeat Mesh adaptors.From what I can see t...

Resolved! What is 'Unknown SASA' in full fibre broadband ?

When Openreach engineers have tried to set up my EE full fibre they have been told on mobile  that  there us a problem with  'Unknown SASA' but what exactly does does it mean and why is it so hard to fix?

Ma133a by Valued Contributor
  • 419 Views
  • 5 replies
  • 5 Helpful

EE home BB unable to link account within EE app/website

Posted in the open: @noodlesnr74 wrote: Hi. Sorry I bother you but note that you are a guru with regards the above based on various similar posts.  I previously had an EE mobile phone account but ended this in January 24. I took out EE BB the other d...

XRaySpeX by EE Community Star
  • 456 Views
  • 13 replies
  • 9 Helpful

Do not swap from BT to EE broadband!!!!

I would just like to say, never ever swap from BT broadband to EE broadband,I have been with BT broadband forever and never once had a problem with the speed, I got talked into joining EE broadband, worst thing I ever done, the speed I get now is abs...

Snowwolf1 by Contributor
  • 1967 Views
  • 11 replies
  • 3 Helpful