Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can you please help me reset the password on my WiFi router as someone's stood outside my home everyday using my WiFi
Hi, I have been using my EE broadband for around 5 months and have only just found a need to contact CS. I do not have an EE mobile, just a fibre broadband without a phone line. Every attempt to contact anyone in EE for help starts with the ...
Anybody know how long it takes for a new power adapter to arrive? We have had no broadband since Sunday and the helpline said it was a power adapter problem and that a new one would be posted when I finally got through on Sunday - still not arrived!...
I thought it was supposed to be better network. I moved from BT to EE and the WiFi is rubbish. It drops signal. Can't get a good signal on my mobile either. Can't access my broadband account. Won't accept my details , eventhough I tried changing det...
can someone tell me if their EE broadband isnt connecting with tv laptop phone etc....
Received text today from EE saying:Hi it's EE here.We've found that some of our power adaptors on some of our Smart Hubs may stop working sooner than expected. They're not dangerous, but they can fail over time.To make sure you're not affected, we've...
I called EE today and they agreed to switching the tariff back to fibre 500 which is what I originally ordered but then upgraded to fibre 700 but wouldn’t honour the £5 discount. I was still within the 14 day cooling off period seems a bit mean but p...
Can someone to the love of god help me? I have been moved from bt to ee and the upload lag ping for gaming is like 3k jitter. i am wanting to try fix this by getting new third party hub but unsurprisingly ee hub isn’t great to do this and will get do...
This is second day with no internet and also wifi calling, ringing them is of no help as all they say is it’s an outage power problem, think we pay a lot of money for the privilege of their internet and could at least keep us updated on how long thi...
Hi everyone,Just wanted to share my experience and hopefully get some advice or help from EE.I recently upgraded my router from the EE Smart Hub Plus to the Smart Hub Pro, staying on the same broadband speed. Since day one, I’ve had nothing but issue...
