Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44026 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85130 Views
  • 11 replies
  • 12 Helpful

Does an EE SH+ work with XT9 Mesh

Hello,I’ll start by saying I’m a complete novice. I recently bought 4 ASUS XT9 mesh system. I’m currently on 1Gb Virgin Fibre. I couldn’t edit the router to work as a modem only so I’m considering moving to full fibre 1Gb with EE and I’ve been told t...

RKS1 by Investigator
  • 407 Views
  • 11 replies
  • 8 Helpful

Mobile internet issues

MOBILE PHONE ON EE NETWORK IS WORKING GOOD AT MOMENT IM NOW HAVEING MAGER PROBLEMS WITH INTERNET KEEPS CUTTING OUT I WAS PROMISED FULL FIBRE 900  FULL SPEED IVE RAN SEVERAL SPEED TESTS ON DIVERENT APPS SHOWING 75 GPS ITS BLOODY RIDICULOUS I WAS A BT ...

Dan7779 by Investigator
  • 259 Views
  • 5 replies
  • 5 Helpful

EE charging for the upgrade

Im an EE broadband customer, recently fibre was installed in our block of flats. I contacted EE (through store) and they are telling me i have to pay an early termination fees to upgrade. Surely this is not right as if i go to sky or talk talk they w...

Lynnninan by Investigator
  • 599 Views
  • 10 replies
  • 10 Helpful

Connection Dropping / Packet Loss

I was recently 'advised' by BT to switch from my BT SH2 to the EE Smart Hub Plus. I think it's fair to say that since switching, there's been nothing but issues with it.The most impactful issue has been that I am getting complete connection dropouts ...

How does EE suck so bad when BT was great....?

How can EE screw up the technology so badly that their service sucks? We had 1-2 cut outs in 5 years with BT and it was normally around 3 in the morning which we put down to scheduled restarts. Now we are cutting out at least once a day and it is bec...

bigsteve47 by Established Contributor
  • 1013 Views
  • 21 replies
  • 3 Helpful

Resolved! Cancelling Landline Part of a Contract

I had a problem with my broadband because of a fault with the hub which needed to be replaced. My landline telephone also wouldn’t work for more than a week while I waited for the engineer to come. As I had wanted to keep it for emergency contact it ...

No broadband for 2 weeks!

For some reason my broadband connection has been interrupted or cut-off for the last fortnight. I’ve contacted EE & the same engineer has visited twice & informed me that the problem is at the exchange & only BT Open Reach can fix it. I transferred t...

Stevo712 by Visitor
  • 221 Views
  • 3 replies
  • 5 Helpful

How to assigna Static IP Address

Hi.I've recently got EE Full Fibre 900 to the property. When I was discussing this option with staff at EE, over the phone (names and email addresses obtained) I was told, with confidence, that I could get a static IP address which is important for w...

Can the smart hub pro be used as an access point?

I have recently moved over to EE and have the smart hub pro with 3 range extenders. I have lots of home automation and I used to have an Asus router where everything worked perfectly. Since moving to this EE router every week Im having to reboot or r...

mccltd-1 by Investigator
  • 189 Views
  • 2 replies
  • 2 Helpful