Internet Issues (Red PON light)

[Cicada3301]

Afternoon, One and all. 

Connection issues! Having been using the internet this morning all was fine and dandy, popped to the shops while out I got a notification that my internet had failed over to StarLink.  When I returned home the PON light on the ONT was solid red, I have checked all the connections and fibre cable for damage (connection and cable all good ) then switch the power off for 30 mins or so to see if that helped.  but nothing.  On hold to EE at the moment to see what they can do. 

I can see that there are any issue logged online 

Just wondered if anyone else has had this issue

My service is the 1.6gig,

Kind regards

Paul

[JimM11]

@Cicada3301 Do you use the EE app, you can check the service status for area specific at your end. PON red then the connection is down at OR/EE end currently. Right in the middle off that web page also linked below.

Help Centre | EE

[Christopher_G]

Hi @Cicada3301 

Welcome to the community.

How did you get on with our technical support team? Hopefully, they've helped shed some light on this for you.

Chris

[Cicada3301]

Hiya, @JimM11 

Yes I used the app but it says serviced are all good.

Kind Regards

P

[Cicada3301]

Hiya, @Christopher_G 

After talking with the Automated system, it seems that I shall need an engineer to visit, so they are booked for Thursday AM, Once theu have been I shall update you with the outcome.

Kind Regards

P

[Ritu_D]

Good morning @Cicada3301 

Thank you for giving us a update on the issue. 

Hopefully the engineers can get it all resolved for you on Thursday when they come out. 

Thanks 

Ritu