Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
New BT contract required move to EE resulting in VOIP. DECT phone connected to BT SmartHub2 via green socket and am able to make and receive calls with out problem. However, the answer phone facility no longer functions. How do I know if there're any...
HeyBrand new customer to EE, have the Black no logo router with Full Fibre 900.i cannot find within the settings anywhere to add my no-ip DDNS login details so I can finish my home setup.any ideas where I can find this?thanks in advance
How to I cancel my broadband contract early?
I have 3 accounts (Broadband & Landline) across 3 separate domestic properties. I have recently moved to EE as the BT contracts have renewed and BT is transferring all its domestic business to EE. On the MY BT portal, I could easily switch between th...
Hi,I have been experiencing spikes in ping whilst using applications and believe there may be an issue with the router or the installation. This issue occurs whether a device is connected wirelessly or direct to the router via ethernet cable.I have r...
Set up our new EE wi-fi before Christmas and all works fine apart from this device. The 4g signal bars constantly flash red which can't be good but it's not one of the options covered in the instruction leaflet. Solid red means the unit is not worki...
When I visit my son I use his network pass key if I want to get on the internet. When I get home I have to re-enter my own pass key and when I next visit my son I have to repeat the process. How do I get the phone to save and remember different pa...
Hi all I was wondering if you could help,I'm anxious using a phone to call so any loop here to avoid it would be absolutely fantastic, I was wondering if BT would automatically know if I made the move to upgrade from them as EE and BT are one thing? ...
I have been with EE broadband and tv for 3 months on the 4th Jan. I was with Virgin Media for the previous 20 years and thought their customer service was poor, but somebody at EE obviously wanted to make an impression and has managed to easily surpa...
Hi everyone,I've been trying to help my (vulnerable) elderly neighbours with their switch to full fibre which coincides with a switch to EE.It's starting to cause some confusion. First of all, they were told they could keep their existing BT equipmen...
