Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Currently have 1.6Gbps and having to reboot the hub every day. Apart from the current hub issue, it's been the most unreliable internet connection I've ever experienced by a long way. Contract coming up for renewal and unsure what to do as the head...
Had a new router installed and now everyday I have to put network name and long password into my tv to watch YouTube etc did not happen with last router
Advertised that EE will pay up to £300 to get out of an existing contract to switch to EE. How do I claim it please? When I placed the order I pressed switch and entered my details but the site kept glitching. So to progress the order I had to skip t...
Can someone explain why there is only fibre option available at my new flat. I’m renting and thought I’d be able just to move my current broadband over but told it’s not compatible.if landlord doesn’t agree with holes etc needed to be drilled what h...
Today my full fibre Broadband is very slow 8s there a problem with the network?
Will EE pay this ? Thanks
Hi does anyone no how to login in to your home router
We just moved over to EE Broadband after many trouble free years with Plusnet - because we wanted to keep a landline, which Plusnet apparently will not support in future.Trouble is, now we're with the EE router, our Sky Stream box loses the Internet ...
Anyone know how to get password for Wi-Fi I’ve misplaced the little bit at back of machine thanks
