Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 45120 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87745 Views
  • 11 replies
  • 12 Helpful

Exit fee is effectively my full remaining payments

Be interesting to know how the below is calculated, my end of contract is Jan 26 and my monthly payments are £57 for 500mb (seems on the heavy side to me), not sure how the exit fee can be £435.21, this is basically 100% of my remaining contract paym...

hughed2 by Investigator
  • 616 Views
  • 4 replies
  • 0 Helpful

1.6gbps

Hi all currently out of contract with BT on a Full Fibre 900 package, was looking to switch over to the EE 1.6gbps package with the new WiFi 7 router. However the sales rep told me I'm unable to order this as I'm a BT customer and it's only available...

mattp1986 by Investigator
  • 371 Views
  • 9 replies
  • 2 Helpful

How Do I get Full Fibre

Hi I am a little confused as the whole of my road has Full fibre avaialbe but I do not, I live in a block of flats and all the houses around me have full fibre. We are all connected to the same cabinet so I am unsure why I can not get it???

Sydenham by Visitor
  • 250 Views
  • 3 replies
  • 2 Helpful

EE app bug

I have noticed that the EE app shows many devices as connected to ethernet, which they aren't. It appears to show this when the devices are away from the home, or switched off.I have deleted and reinstalled the android app on my mobile. App version 5...

Huggons1 by Established Contributor
  • 1012 Views
  • 16 replies
  • 2 Helpful

Smart WiFi Pro connection

I recently moved over to EE from BT and have full fibre 900. I opted to pay the extra £7 for a Smart Hub Pro and Smart WiFi Pro, to replace my old BT Smart Hub 2 and WiFi Disc, which arrived promptly. The Smart Hub Pro was a breeze to set up, but the...

Resolved! Smart Router Not Delivered

My go live date is tomorrow (23.04.25) order placed on 01.04.25 and no router. Several phone calls made to EE. 1 person gave me a Royal Mail tracking number and nothing is showing on their website. Someone else has told me that it is being sent today...

TNT Sports on Sky

We are thrilled to announce that TNT Sports on Sky TV has launched for EE broadband customers. As part of this launch, we are including HD at no extra cost! If you’re an EE Broadband customer with Sky TV, you can now add TNT Sports to your Sky TV thr...

Search in sidebar query.png
JordanTA by EE Knowledge Specialist
  • 4166 Views
  • 10 replies
  • 4 Helpful

Contacting sales team about full fibre

Happy Easter everyone! A couple of weeks ago someone from EE called at my house and told my wife full fibre broadband was coming.  Unfortunately I wasn’t available; the chap said he’d come back but he never has…When I check my postcode on the EE site...

File Sharing

I'm trying to share files across my home network with a combination of windows 10/11 computers. I've followed all the setup instructions I can find to do with windows but I'm sill having no joy. Are there any settings on the EE Smart Firewall I need ...

HuwJo by Investigator
  • 671 Views
  • 9 replies
  • 3 Helpful

Router

Hi I'm trying to change my frequency to 2.4 as it's at 5 but I need the lower one to connect to my daughters Tonie box please can you help 

Gypsy11 by Visitor
  • 206 Views
  • 2 replies
  • 3 Helpful