Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I moved to EE full fibre to the house broadband in December. I have a Sky Q box dating from May 2024. All was well till this week when the internet connection drops almost daily. I unplug Sky and there’s no problem resetting. I don’t have ...
Hi, I am currently a BT customer , and I now want to upgrade to EE for my broadband , TV ect. However the deal on the EE website, is better than the one that BT is offering , for instance I don’t want the equivalent to BT halo. Can I then just put an...
Does anyone actually have a number to contact customer service manage after escalated complaint no response and continued frustration I need to speak to a customer service manager or at least have an email address for complaints department. The servi...
Hi,How do I go about downgrading the broadband package I have? It's too expensive to pay now.Thanks.
I have a big brown Virgin box on the outside front wall of my house and cabling put under the front lawn from the pavement. Will this box be removed and replaced with EE s own cabling and box through the existing ducting or will it all have to start ...
Hi,I took out an EE broadband contract over the phone today in my online account the order is not showing. The only email I received is to sign the contract which was done over the phone. I have a reference number starting with AGT but it doesn’t wor...
Hi everyone,I'm reaching out to see if anyone else has had a similar experience with EE regarding returned equipment.I recently received a text saying that EE is withdrawing £205 from my account because they claim I didn’t return a TV box and an inte...
Hello,I'm strongly considering EE as broadband in my new house but I can't decide between sticking with the standard Smart Hub Plus and adding Smart WiFi Plus extender or, alternatively, going with the new Pro equivalents. The £3pm difference is pret...
Configured DDNS when i initially setup the new Smart Hub Pro and it was working fine, updated overnight to firmware version r2.64.3-R-1213091-PROD-1 and now DDNS sits at connecting constantly and doesnt update. Anyone else experiencing the same issue...
