Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I upgraded my wifi from fibre 900 to the new 1.6gb gamers bundle, on the activation day (10th dec) OR engineer came out and changed the ONT over to a 2.5gb box and connected everything up. I got a text about 1.5 hours later saying my new line w...
I upgraded my broadband from FTTC 40/10 to the new full fibre. I did it on my phone and didn't scroll across far enough so I missed the 1.6 Gbps so I upgraded to the 900 Mbps tier.After realising my mistake, I called EE, and I was told there are 2 op...
Hi guy's quick question if have the EE smart hub and smart WiFi plus both have solid aqua lights on both hub & wifi box just it's just not showing up on the EE app its telling me to set up smart WiFi plus I've tried to pair it again with the hub both...
With my current BT Broadband deal expiring soon, I am upgrading to BT Full Fibre 500 with Halo 3. I am currently receiving discounts on my EE mobile costs due to my current deal … can anyone confirm that these will continue with the new upgraded deal...
I'm trying to delete the one port forwarding rule I have currently set up. I get this: When I do retry (by clicking the "Save" button at the top right again), the yellow "Changes need to be saved" at top right changes briefly to "Saving changes ..." ...
Hi, I have had two mailing shots now saying that I should be able to get full fibre to my house (open reach website also says so), but when I check the web site or contact the sales agents they can only offer me part fibre. Does anyone have any idea ...
As per the title. I can never get WiFi enhancer to work consistently. It loads in the app . I then get the loading screen . Often it will crash without loading as per the pic . How EE have the audacity to charge for something that hardly works .You r...
Where do I find my broadband account number?
Hi AllI have the 1.6 Gbps package.I get full speeds over WiFi from both the “Smart Hub Pro” and the Smart WiFi Plus. My issue is speeds over Ethernet when going via the smart WiFi plus. The below is using all wired using cat 7e.ONT -> SMART HUB PRO -...
I was told I’d get up to £300 compensation from EE towards the leaving fee charged by my previous broadband provider. How do I get this compensation? Thanks!
