Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44481 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86234 Views
  • 11 replies
  • 12 Helpful

Resolved! Huge bill changing contracts

Did I imagine EE saying they would cover charges to switch to their broadband?Vodafone have just sent me a final bill of £270....I cant see anything now in my new contract emails from EE. Thanks in advance 

everson by Visitor
  • 178 Views
  • 1 replies
  • 1 Helpful

Broadband speed lower with FTTC than with copper

In 2017 I was enjoying speeds of 35mb with BT.This dropped to 24mb in 2021 and I was told it was the best speed we could have which meant dolby atmos, dolby vision and UHD were all disabled making my thousands of pounds of AV kit surplus to requireme...

Image 07-03-2025 at 16.41.jpeg IMG_6853.png IMG_6852.jpeg IMG_6850.jpeg
JonT69 by Investigator
  • 494 Views
  • 15 replies
  • 3 Helpful

broadband deals

EE mobile customer for years, trying to switch to EE Broadband but keep getting error messages.....is this an EE error? Any suggestions how I resolve this without sitting on the phone for ages?

Mhari79 by Explorer
  • 227 Views
  • 4 replies
  • 3 Helpful

EE Hybrid Connect 4G

Setup the EE Smart Hub Pro and the EE Smart Hybrid Connect today.No matter where I put the hybrid connect in the house, downstairs, upstairs, front, back, left or right, all I get is one bar in the signal display and in the EE app and OK for the 4G c...

Pageaj by Contributor
  • 247 Views
  • 5 replies
  • 1 Helpful

Smart Wifi Plus causing device drop outs

HiI have just switched from BT Broadband to EE. They replaced both the main box and my BT booster disc - the latter with a Smart Wifi Plus. However if I turn that on it causes random drop offs of devices upstairs (where the Smart plus box is).If I un...

JPC68 by Investigator
  • 281 Views
  • 5 replies
  • 0 Helpful

Resolved! Faulty Hybrid device wont power up

Just upgraded from BT to EE but the Hybrid Connect device will not power up and has no lightsMaybe power pack or devicecalled EE but only option seems to be raise a fault whixh is tested by a bot and comes back OkHow do I speak  to a human to swap ou...

SeanyW by Investigator
  • 204 Views
  • 3 replies
  • 6 Helpful

W7 hardware

upgraded to wifi7 and received today Smart Hub Pro and 1 satellite. I was told over the phone that it came with 3 satellites. I even asked if i could have 4 and was told to try the 3 1st of all. 

Kateab by Investigator
  • 171 Views
  • 4 replies
  • 3 Helpful

EE Smart Wifi Pro

two questions on EE Smart Wifi Prohow do i setup the extender with a permanent ethernet backhaul I can pair via ethernet and have a solid aqua light but no wifi  available after pairing.  Is ethernet backhaul an option?second question, is their an op...

SeanyW by Investigator
  • 213 Views
  • 1 replies
  • 0 Helpful