Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have been trying to link my home broadband to my ee id and for some reason it always no matter what says it’s wrong either the code that was sent was incorrect even though it’s always right and it’s the exact same with the bank details the account ...
Hi guys, a little help please Past day or 2 I've noticed when using Google search I'm asked to verify I'm not a robot via captcha. Not sure why it happens, it doesn't even happen all the time but it is becoming more regular. Any ideas on how I can f...
I have transfered over from universal credit basic package £20 which i paid last week, I have now had fibre Internet 1 week and getting charge already for only being with fibre 1 week. Also the speed hasn't been as great at my package biscuits deal. ...
Why has my broadband account been updated? I never agreed to this so I assume that when my 24 month contract is up in may it will still be up and this hadn't extended it?
How do I escalate a complaint to an EE escalation team? Is there an email address?Last October I received a marketing email from EE regarding my home landline and broadband, offering upgrades to "superfast". The email stated prices for an upgrade...
they cut us off on the 12th January, it’s been nearly a month since we have had no internet connection. They keep telling us we will receive compensation. I got a call they then changed their mind and then decided to say they wasn’t gonna call me bac...
Why is my wifi soo poor. i get more joy in house when i turn wifi off on my mobile,
Recently switched from BT digital voice to EE. I cannot determine how to turn off 1571, which was turned off on BT.
Hi all,I had port forwarding working fine yesterday, but overnight I think my Smarthub Pro 7 had a firmware update to r3.8.26-R-1595999-PROD-1and I can no longer seem to get this working even after removing the rule and re-adding. I have restarted t...
Since updating my old BT hub to a new EE hub we have had nothing but issues. Television freezes with bright flash of light on screen. The new digital phones I got from BT do not seem compatible that I have had to ask they stop my phone service. they ...
