Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My BT full Fibre account with Fibre to Premises includes a home phone that uses the broadband connection with my previous landline number, if I move to EE broadband it says it will not include my home phone and I will lose the number? Why? that is...
We have about 10 devices usually connected to our router, including a Bluesound powernode speaker set up. We're finding that when someone is on a video call the speakers and/or call cut out. I've checked the hub and it seems all the devices are conne...
when we switched we have been promised multiple different speeds all over 20mb/s. we also got promised a smooth easy transfer from our previous wifi company. since we switched the wifi has not worked at all we have been lucky to even get 10mb/s and t...
So I’ve just had EE broadband installed and I have the EE app. As far as I can tell I have the app connected to my router. How do I connect to the EE/BT WiFi hotspots I come across in public? Do I automatically connect? Do I select the hotspot when I...
Hi, just wondering if anyone has any tips. Our cleaner accidentally turned off the socket for our router and we can't get the broadband to come back on permanently now. We have tried all the steps suggested by EE on the "fix an EE broadband connecti...
I have recently upgraded my wifi with an EE Smart Hub Pro with 4 extenders and am unable to get the app on my iPhone to connect with the Hub Manager on my Mac. I did see that someone posted that if you change your Network Name it would not connect so...
Got a new router 2 weeks ago and it's absolute pants, much weaker than last one and keeps cutting out. Bot keeps saying that there's a problem that should be resolved in a few hours, but it never is. Any thoughts..?
Does anyone have any recommendations for a wall mount for the smart hub pro?
I've hit yet another snag since moving over from BT to EE: when I open the app and go to manage my broadband, and select WiFi, it says I can't manage the settings because I'm not connected to my home WiFi. But I am: the router shows the phone as conn...
When ordering EE Broadband, is it possible to choose a date when the service will 'go live'? This is for a full fibre (FTTP) service, taking over an existing (already installed and operational) Openreach FTTP line with a service currently provided by...
