Having informed the Bereavement team, 9 weeks ago, that I wanted to switch our Broadband account, into my name, this is proving impossible. The account cannot be linked to my phone account despite numerous calls, emails and complaints. It would appear this is beyond the Technical Teams abilities, and nobody can solve this. Ridiculous and unhelpful. Why do EE bother with a Bereavement team when they just add to the stress??.Asked 4 times who to escalate this to and on every occasion they’ve ignored my request. Any advice?
