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My broadband disconnects for just a few seconds every few minutes

Britboy4321
Valued Contributor
Valued Contributor

Started maybe a week ago.

Happens for wired and wireless.  My broadband cuts out for just a few seconds, then reconnects. 

This leads to lag spikes in games and when watching twitch.

Openreach came round and said the problem wasn't on their end.  EE first line says everything looks fine for them, it's only second line support when logging into a different system can see a log of the disconnects. 

1.6 gbps.

I feel like I've tried everything - anyone else suffering the same?   Like, you're in an online game, and about every minute the game lags out for between 2-10 seconds .. then 'clicks back in' - only for the same to happen again maybe 1 minute later?

 

Netflix unaffected for me personally because it builds up quite a big buffer?

1 REPLY 1
JimM11
Community Hero
Community Hero

@Britboy4321 Assume EE asked you to power down the EE Hub for five minutes to reset it, and if not cleared to do it for over 1 Hour incase you had a IP path connection issue?