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router

Philtu
Visitor

‎17-06-2026 09:38 AM

The name of my network was changed overnight, dont know who by, my anti virus software now says its an unsecure network as there is an openport to the internet and is not safe to use

Tried contacting EE but still waiting for a call back, O2 were doing works yesterday to upgrade cables but nothing was said about changing my network name

Any ideas on how to fix

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎17-06-2026 11:09 AM

Work outside isn't gonna change your network name. 

Had you run the EE app yesterday while your previous router was powered up?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Community Hero
Community Hero

‎17-06-2026 01:44 PM

@Philtu What EE Hub are you using on the connection?

0 Helpful
bobpullen
Star Contributor
Star Contributor

‎20-06-2026 11:26 AM

@Philtu - can you describe the symptoms of what you're seeing in more detail?

Are you saying the discoverable name of your WiFi network has changed? If so, what has it changed to?
What anti-virus software are you using and what exactly does the 'unsecure' message say?
What port(s) is it saying are open?
What is the impact on your devices/Internet connectivity?

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