Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45714 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89006 Views
  • 11 replies
  • 12 Helpful

Speed drops when on Zoom calls

Hi EE Community,We recently switched from BT Full Fibre 900mb service to EE's equivalent (plus hybrid connect). Having used the service for 2 full days while working from home, my partner and I have both had "Poor Connectivity" during Zoom calls. Thi...

Internet timers

I can’t set or change any WiFi timers for my devices registered in the app? I need to change them and are unable to access any of it??

Melb1202 by Explorer
  • 191 Views
  • 3 replies
  • 1 Helpful

Resolved! Swap BT to EE

We swapped over from BT to EE Thursday. All equipment set up, which was actually pain free using the app. My only issue is the Phone we have which was connected to the old BT hub. We have pay as you go with EE, same as we had with BT. How do I pair i...

Ciborg23 by Investigator
  • 284 Views
  • 4 replies
  • 0 Helpful

Resolved! Broadband cutting out high wycombe

Hi, the last week or so at around 10 pm ish the broadband cuts out continuously I'm having to continuously reset the router which does nothing I've even left it of for half hour and still nothing, all cables are find it comes and goes every few minut...

Luna-moon by Investigator
  • 336 Views
  • 6 replies
  • 7 Helpful

Security Camera not connecting

I came across from BT to EE a few months ago. I have a EUFY s340 camera fitted to the garage wall about 35ft from my router (EE Smart Hub). It has been working satisfactorily with the old BT router and the new EE one, up until about 3 weeks ago. Have...

Aitchtee by Investigator
  • 567 Views
  • 9 replies
  • 4 Helpful

Resolved! EE Smart Hybrid Connect. 4g Signal gone from excellent to poor

I have had my EE Broadband set up for over two months now. I have a Smart Hybrid Connect which when set up had 3 bars showing for the 4g signal. This was the case until just over a week ago, since then I have had two bars illuminated (OK), one bar il...

Barmy by Established Contributor
  • 332 Views
  • 4 replies
  • 2 Helpful