Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45407 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88351 Views
  • 11 replies
  • 12 Helpful

Broadband fault

Why can’t I talk to someone at EE anymore? I have been through their text system and they are sending an engineer on Friday, leaving me without internet for 2 days when I have work to do.  We have their tv system too so can’t even watch tv.  I tried ...

Limiting Bandwidth and Speed

 Hello I don't know if I'm complicated my setup I'm based in the UK with  900mbps with router and digital phone line (EE) I have to use the isp router for the phone line to work. I installed a switch to limit the speed some devices can get like 100mb...

FAM0422UK by Contributor
  • 302 Views
  • 2 replies
  • 0 Helpful

Resolved! Cant remove device from smart hub

Hi all, I have been trying to delete a device/devices from my EE wifi but i cannot seem to do it. When i go on the smart hub page i am going to 'My Network' page and then the list of devices appear in a list. I have found the relevent device and clic...

Port a landline number from BT to my EE landline

Pulling my hair out trying to get this sorted!I have a BT landline. Due to my husbands work, we also had a 2nd line that was used for our broadband. That second line was transferred to EE a couple of years ago, for broadband only and we continued to ...

Frin108 by Visitor
  • 249 Views
  • 1 replies
  • 1 Helpful

CB radio

My neighbour is a CB radio enthusiast who claims he gets constant interference and poor signal on his radio devise when my internet is on which to be fair is nearly always except when I’m on holiday . He has taken advice from his groups and they say ...

Resolved! Telephone contact number

Anyone got a phone number for new customers. I've ordered EE TV & Broadband and it's been a month and they still haven't connected me up on the Broadband, I need to speak to someone as the website is pants! 

Switch from BT to EE unmitigated disaster

I had seven years of relative bliss with my BT broadband. After lots of persuasion and the offer of significant discounts I agreed to switch my broadband, landline and TV (previously Sky) at the end of December. Since then we have barely had two cons...

JamesAV by Investigator
  • 4180 Views
  • 36 replies
  • 17 Helpful