Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45904 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89370 Views
  • 11 replies
  • 12 Helpful

Slow speeds

Hi, I had EE's Full Fibre 900MBs package installed on the 14th, the speeds over WiFi are brilliant on devices with WiFi 6, but poor over CAT8 ethernet.On my iPhone 13 I'm getting the below:On my laptop (gigabit NIC) plugged directly into the router I...

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CSWE99 by Investigator
  • 357 Views
  • 4 replies
  • 0 Helpful

can't connect to cctv camera

hi,just changed from Plusnet to EE and got  a new router. I have a cctv camera which connects to the wifi and internet through a wifi extender (it doesn't have a good enough signal to connect direct to the router). It used to work fully through the P...

Sony TV not connecting to Wifi

Just recently upgraded to the new EE super internet. my tv cannot connect to WiFi (shows as disabled) but is working on all other devices. The tv is also brand new, running android OS.  it was working but now it’s just stopped connecting - extremely ...

Badah by Investigator
  • 2233 Views
  • 14 replies
  • 0 Helpful

Resolved! Smart WiFi plus orange light

Hi all.Not having a signal in an upstairs bedroom we purchased a Smart WiFi plus for 7 pounds a mth which guarantees a signal in all rooms.i am amazed after no signal or download speed, we now have full connection and can stream perfectly.No whirring...

Jo2126 by Visitor
  • 304 Views
  • 1 replies
  • 2 Helpful

Speed drop - FTTP

Hi all,I'm having a bit of an issue where my speed drops from 900Mbps to around 100-150Mbps on a regular basis.It seems to go back to 700Mbps-900Mbps after a router reboot (sometimes an ONT reboot). But then it drops back down to 100-150Mbps after a ...

Cragzman by Explorer
  • 298 Views
  • 4 replies
  • 1 Helpful