Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi i believe my EE broadband has been hacked and people are targeting me for some reason. I dont have a phone and cant contact EE does anyone know if theres another way of getting in touch with them or how i can stop this ? right now 2 people came to...
My current contract for broadband and sim ends on 8 April. I have been trying unsuccessfully to contact EE customer service for the past few days to discuss this. I am changing to a new broadband provider and a new sim deal with a separate phone comp...
Hi,So my mum's home broadband has been out for 3 weeks now, something about the Shefford exchange being out and they need an engineer to fix it.Constantly getting different dates from the customer service team for when it is meant to be fixed, last p...
I've just been upgraded to the Smart Hub sh31B and supplied with 3 new wi-fi extenders. I've got everything connected, but I need to turn the lights off the extenders as they are very bright and one is going in a bedroom. The online hub manager, unde...
I need help regarding my broadband
I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.Goole returns that the change is done this way:Home > Advanced > My Network > IPv4 Config & switch DNS Ser...
At present I use PlusNet broadband over a standard landline which will be a problem when things change in the future. I am looking into going to an EE Broadband with Digital Home Phone deals for Plusnet customers. Which (I assume) includes a Broadban...
I upgraded a few days ago, plugged in the new modem and the new WiFi extender, and then had to reset all my devices — only for everything to start disconnecting. I contacted EE and was told to press the reset button, as if I hadn’t already tried that...
I moved into a new house this week. Told EE, got the broadband moved over to the new address. Had the text this morning to say service should be active etc. I was told when moving the service over I would not need a new router and should plug it in t...
Total utter rubbish, they offer to pay up to £300 to help you switch from elsewhere, yet have not got the common courtesy to answer emails regarding a £76 fee promise, already paid by myself to SKY for the early termination of my broadband and landli...
