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Silly question about ont

Darksmurf72
Visitor

‎21-06-2026 01:47 PM

My contract with utility warehouse ends on the 26th June but bt can't come out till 7th June but I already have a white bt box in flat do they need to change it as not looking forward to a week or so without Internet 

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3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎21-06-2026 02:09 PM

Hello @Darksmurf72 ,

Welcome to the community,

If you already have the ONT and not the old style box, then no, they will not need to change it, it depends whether you are already on full fibre or not. What type of box do you have?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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XRaySpeX
EE Community Star
EE Community Star

‎21-06-2026 02:10 PM

Not unless you are switching from sub 1 Gig Full Fibre to 1.6 Gig Full Fibre.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

‎21-06-2026 04:03 PM

@Darksmurf72 Are you Ultra/Ultra Plus or Full Fibre with UW currently, and what about a landline phone, do you have one presently? 7th July i assume you mean, is this for the changeover or for OR Openreach to do anything. 

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