Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Newbie with brand new Smart Hub 7 Plus, migrating from old Asus-based home net.All wired machines are connected through a switch, including Network -Attached Server (NAS - old Thecus box). Never had a problem until now, just plug and go for over a d...
So you get the contract renewal letter and although more last time you try to start the new contract. phone up and after 2 calls and 1 1/2 hours of pain, they admit that the letter they sent must be wrong as they cannot start the contract at that pri...
Hi I've not received my hub
Guys, hi everyone I just wanted to see what my options are please. I was trying to add broadband account into my EE account to pay an outstanding balance and it requires a code sent to my ex-boyfriend mobile number (I had multiple broadbands within t...
Hi, sorry to hijack your post but I wondered if you have managed to get it resolved. I too had a pixel 8 pro and was having issues from day one of the EE broadband with the same router and 1 hub. I have had it about a month and have also brought a pi...
Is there any advantage in connecting the Smart Hybrid Connect and Smart WiFi to the Smart Hub using Ethernet leads? I always feel that a hard wired connection is more reliable than a WiFi one and the WiFi connection is still there in the background....
Hello everyone, I have just received my digital hub from EE plugged in and ready to go. I’m wondering if I should have to return my old hub as it’s older than three years? I’ve never had to before and have been with EE a long time.
My Plusnet contract expired last month (March), and when I rang them to renew I was advised that I could no longer have a landline. In order to keep the phone number, I would need to migrate to EE. (I know there are other options).I was given a migra...
Dear EE Team,Please state how I would terminate internet contract as I have sold my property and will not be taken your internet services with me?I have tried using your customer services however because you us AI automation for it all it is not help...
