Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I need to move one of my extenders to a spot where there are no plug sockets available. My thought was to simply buy an extension cable for the power supply. But it turns out that every extension cable I found has a 5.5mm barrel connection, whereas E...
I've been with a few providers over the last 30 years or more and my experience with EE at present is a total disgrace on what should have been a simple switch over from Sky to EE for my broadband and landline (I already have a mobile account with EE...
How can I blo k someone using my Internet as the ee app allows me to pause it but thier Internet still continues to work
Hello, can anyone help me, is there anyway possible for me to leave EE, the broadband I am receiving is absolutely shocking. I Was with Virgin Media for about 12 years but prices went too high so decided to try Britain's most voted reliable broadband...
Have just been sent SH7 Pro. Look in Hub Manager and no phone lozenge.How do I register and see details of my Digital Voice phones.Had no issues with previous box. EE Smart Hub Plus.Tried using the flaky app but that will not pair.Any guidance apprec...
I’m having an issue on one device only (Windows PC) that refuses to connect to my EE Network. I’ve tried reinstalling windows, using Ethernet and a WiFi dongle. This happened randomly while not using the computer. Help is appreciated.
I want to share my recent experience as an EE customer, and unfortunately, it was very disappointing. I have two EE SIM cards with a broadband discount, and when I contacted customer service today, I asked to top up my credit instead of using direct ...
I was told min 1.3Gb, next to the main router I get over 1.6, but that is front of the house next ot the router, as I move further into the house it drops, even from living room into dining room, no wall to block the signal, as for outside the house ...
Just changed to EE from Virgin and having issues with connecting HP Deskjet 4130e printer wirelessly, tried all the things listed on another thread. Also cant connect to our server which is a synology NAS, changed the IP address on the server to the ...
For some of those that might struggle with opening ports and then realising they dont even work i have sigma fix for this go to ur firewall settings on admin panel, click configuration and turn off upnp and ur done 梁 Dont call ee support asking for h...
