Microsoft Teams

[RachB77]

Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?

[TraderTravel]

You don't appear to be the only person experiencing this issue. Other threads can be found here:

https://community.ee.co.uk/t5/Broadband-Landline/Microsoft-Teams-Quality-Issue/td-p/1527842

https://community.ee.co.uk/t5/Broadband-Landline/Microsoft-Teams-not-working/m-p/1510876

https://community.ee.co.uk/t5/Archived-Posts/EE-blocking-MS-Teams/m-p/1090167#M268024

Definitely one to raise with customer service. The more people complain, the more this will be likely to get fixed.

I'm not a huge user of teams, although I go through periods of needing it so I am definitely monitoring these threads. I hope they find the culprit!

[XRaySpeX]

@TraderTravel : Your 3rd reference is not using current EE routers. It's from way back in 2021.

[manatarms84]

I doubt it is a widespread issue, even based on the examples found thats 2 instances out of I don't know how many customers.  I use teams when I work from home and I have no issues.  Teams being for video calls will be very needy when it comes to broadband speed and stability and will be one of the first things to suffer when you have issues.  Are you experiencing any drops in connection or slow speed? It would be worth running some speed tests online or speaking to technical support who can look at your connection.  It also may be an issue with your VPN if you use one especially as your colleagues are also effected.

[MCA4]

We have had no end of issues.

I've spent hours on the phone with EE technical, and it's fair to say they don't have a clue.
They've sent engineers out - the old classic, it needs a reboot.
We have the Full Fibre - last test 934Mbps download & 109Mbps upload.
Connected via a new Ethernet cable straight to the router, and Teams keeps freezing.

We've since connected the laptop to our EE mobile phone hotspot, which has just 2 bars of signal.
Teams now works perfectly

We will be leaving EE as soon as we can.

[mmccart3]

I have been through the mill with the same issue.  I isolated the issue to MS Teams calls rather than MS Teams meetings, MS Teams calls use what is called a peer to peer connection. Without going into lots of technical details the problem only affects MS Teams calls connected to specific exchanges. You can circumvent the issue in two ways. Firstly you can schedule all Teams calls as Teams meetings instead (very combersome try to organise with the other party) or buy, instal and use a VPN (not cheap and means you will struggle to use iPlayer, ITV-X and other streaming services). What you cannot do is persuade EE that they have a problem.

[FAM0422UK]

If you use teams on a laptop can have you try with the charger on and laptop level best performance 

[RachB77]

This is what I have noticed and my colleagues who are also on EE. A teams call is horrific quality but a planned meeting in outlook is better - not perfect but better. There are more and more of us that this is affecting and the only common denominator is that we are with EE. Frustrated that EE will not recognise this. 

[RachB77]

Laptop is always charged. This is an EE teams issue 

[Ewan15]

@mmccart3 So I do not have the issue because my teams calls rarely hit a poor exchange, and when they do I just hang up and redial. This is useful to know. Thanks for the insight.