Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, how do I select gaming mode in the EE app. I can’t find the option.
Ok so my move from BT to EE hasn't gone well (I'll do both post about that). but here's a very horrible bug with the EE SmartHub plus and Smart WiFi extenders (and I can reproduce it at well, but support don't give a dam and aren't interested)Setup :...
Only getting 800-900mbps download over wifi near the routerIn the router status page, wan link speed specifies 1000. I would expect this to be 2500 to be able to support the 1.6gbps service?The EE guide did not replace my ONT from my BT900 install, i...
Where can I view my statement
We have been moved from bt to ee and now have digital home phone, which is fine until there is a power cut. My husband does not have a mobile phone so would be unable to contact me if there is a problem during a power cut. I mentioned this to one of...
Post moving from BT to EE, EE requested that my old BT SH2 was returned. That was put in the post 29/11/2023, tracking shows it was received 01/12/2023. Now getting chaser emails and the warning about being charged. Also says to allow 3 weeks, well ...
Hi,I've just changed to EE from BT. Was sent the new hub on the 11.12, and Internet is working, however I am unable to pair the app or the smart WiFi device to the hub. When I check what is included in my package its says I should have a smart hub pl...
I was due to have my broadband switched over from BT 900 full fibre to EE 1.6 gig on Jan 10th. The open reach engineer visited in the morning and changed the full fibre modem and connected the new router. Everything was working fine for about an hour...
With BT I had broadband of about 50mb, Digital Voice, BT Halo 3 and a mini hub-backup. BT emailed to renew my package which I did for £2 less pm. At the same time I was moved to EE. This seemed seamless.I was a satisfied customer until I checked to s...
Hey all - After a complete nightmare getting the service up and running (they initially created the account as 900MB, had to cancel that account and are now trying to bill me for £1300), I finally have it running.Imagine my surprise when the max spee...
