Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all I'm venting and maybe someone can provide some insight or advice.Moved into our new home 3 weeks ago, moving home order was placed 3 weeks prior and the house already had copper lines but the village has full fibre so as a new occupier we have...
My newly delivered router is still flashing orange after 90 mins.
I had such an issue with connecting my WiFi box and I called EE for help. Anita was the best help I have ever had, was so lovely, communicative and helpful. She deserves a pay rise ! thank you Anita
The site online-go.com uses WebSockets to connect the browser to its servers. Since a week or so ago, these connections stop responding 20s after they are created and disconnect after another 20s. This happens every time.It always happens when conn...
Hi folksI have just joined EE for their broadband and landline. I already have their mobile phone package however not everything in my kit has arrived today and tomorrow it’s due to be switched on.I have just joined EE for their broadband and landlin...
Hi Jeff have you resolved this issue yet as I’ve just switched my broadband from Vodafone to EE and I’m now showing that I’m connected to Vodafone WiFi but everything is working fine. It was saying EE to start with then the EE app asked me to scan th...
How do I send my broadband box back
The EE app is on my iPhone 16E. I can pair the app with my Smart Hub Plus, but have to repeat the pairing process every time I load and use the app. Is this a feature or a bug?
Hi, sorry to hijack your post but I wondered if you have managed to get it resolved. I too had a pixel 8 pro and was having issues from day one of the EE broadband with the same router and 1 hub. I have had it about a month and have also brought a pi...
Just took delivery of new power adapter for router. I didn’t order a new adapter but apparently the originals are faulty and new ones are being sent out to customers with a certain router. just wanted to check before plugging new one in that this is...
