Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43696 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84224 Views
  • 11 replies
  • 12 Helpful

WiFi 7

Hi I just got the EE WiFi 7 I paid outright for it but cannot get it connected I am on hub 6 but it won't connect to the hub I have tried wlan and I have tried wps no luck my network is on fibre with rj11 socket with phone the WiFi 7 just keeps flash...

Fire4 by Investigator
  • 329 Views
  • 6 replies
  • 3 Helpful

Smart Extenders

Morning All Im after a little bit of help pleaseI have an EE Smart Wifi Hub, and Smart Wifi ExtendersAll my extenders are currently wired back to my hub and working fine (everything in my house is working), some of the extenders I originally paired w...

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Guest WiFi still available after turning off

Hi I wanted to try out guest WiFi on smart hub plus. All worked fine but the SSID is still enabled even after disabling the guest WiFi feature. EE app says it is disabled, as does the hub manager. Anyone else had this? Addition : it is only active in...

j4m3s by Investigator
  • 310 Views
  • 4 replies
  • 0 Helpful

Issues with broadband installation

Hi,I had full fibre installed at my house last week and notice that there is some red thread like material hanging out the box. On closer inspection of the box, I notice that a broken  screw has fallen out of the box and the box moves on the side of ...

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EE WiFi

Hi so I pay for EE WIFI I’ve woke up this morning and I can’t seem to be connecting too anything  is EE down? Thankyou

Jhck96 by Investigator
  • 217 Views
  • 3 replies
  • 0 Helpful

Resolved! EE broadband help accidental switch

I was just looking at Vodafone broadband, and I entered my postcode and phone number, and the next thing I see I get an email from EE saying "SORRY YOU'RE THINKING OF GOING".  Does this mean I my contract is ending (I don't want it to).Edit:  No card...

Rossby by Established Contributor
  • 298 Views
  • 5 replies
  • 0 Helpful

EE call blocking feature query

With the BT Essential Digital Home Phone, I know it has a call-blocking feature built in.   But I noticed on the EE app, they also have the Call Protect feature.  Now it may seem a daft question, but I have noticed none of the calls that's been block...

Rossby by Established Contributor
  • 213 Views
  • 1 replies
  • 1 Helpful

Bt to EE brodbamd

I want to switch from Bt to EE broadband I still  have a  live contract with BT. Will it be any early termination fee?

LZsolt by Visitor
  • 166 Views
  • 1 replies
  • 1 Helpful

Full Fibre Pricing not competitive

I currently have my Broadband with Sky and tried to upgrade to Full Fibre. As a result of the prices I was offered I decided to look elsewhere.I am an EE mobile customer and my wife is with Vodafone. We made enquiries with EE and Vodafone, and EE are...

RDR22 by Investigator
  • 262 Views
  • 2 replies
  • 1 Helpful