Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Last June I started a 24 month contract with BT for their fibre 2 package which has an average download of 67 Mb/s. Last month (may 2025) I was migrated over to EE, however with EE my package is now their fibre 50 essentials with an average download ...
Hi - I’m an idiot and thought I had broadband set up as direct debit. It appears not and I had my broadband suspended today. I immediately paid the bill but am really worried I won’t be reconnected and will have a mark on my credit file and have to p...
I have just got a new smart hub SH32B in the house but the wifi coverage is poor upstairs. Can I get a free wifi booster to place upstairs?
Hi, so I have been with bt/ee for about 6 years now. Some time last year I was informed my broadband would be moved to EE and I'd receive an email with confirmation and account details and all that.First issue - I never received this email.Second iss...
Cheek, 6 months to set-up fibre, free set-up. Now £50 for waiting 6 monthsHow very dare you
Does anyone know pppoe username details I have to put in when we m using a third party router for my EE broadband while I wait for my new one from EE. Using tplink but orange light with no internet as I can't get past.tyvm for any help
Hi, We got transferred to EE from BT, during that time we've gone past the 15 days that was on the email and now we're unable to setup a proper account via the app. Attempting to navigate the menus on the phone are just confusing so I'm wondering wha...
I have had 2 very poor experiences with my broadband account in the past 8 months. Firstly, EE couldn't close my legacy account correctly and continued to bill me incorrectly for a service I wasn't using. I took it to the Ombudsman and won, as they w...
I have changed my broadband to full fibre and they sent me an extra wire to use for my broadband box which I use but they are asking me to send my kit back and if I don’t I will get a charge but I don’t understand what for. Any advice will be greatl...
