Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I reported loss of all services, TV Broadband and Phone on the 11th January, and the Bot informed after testing that it was a network error, and could take up to 2 days to fix. I waited, and the bot suggested I use the app, which I did, and the app t...
Landline keeps cutting out
I have a domain chryselwood.ca that I can't access using an EE broadband connection unless I use a vpn. I'm able to access the site on the mobile network with no issues. what am I missing?
I’ve recently switched from BT to EE broadband. Ever since, I have been plagued by emails telling me to return the old BT kit. I did this in mid December and have proof. Despite this I am still getting emails reminding me to return a smart hub. I hav...
My EE broadband has been down since yesterday. I immediately called support and registered a complaint. An engineer was sent today, only to tell me that he cannot fix it because it’s a wider outage affecting multiple homes, and that it may take anoth...
Hello allA bit of a strange one here.In June I received a Notification from Openreach saying that Full Fibre is now available to Order.In Early July I received the Letter from EE stating the same, however, when I spoke to EE to Upgrade my Broadband I...
HiWhen connected to the internet through EE router I get the error message when going onto Netflix "you seem to be using a VPN or proxy". This happens on iphone, ipads, apple TV, Windows PC.If I connect on mobile data it works fine. If i connect ...
Today I received a text claiming to be from EE rewards, I clicked the link however it was not proceeding with the selected reward (thank god) stating card not valid.Since then I have had an email confirming direct debit has been set up for my broadba...
My 87 year old father, an EE mobile and broadband customer, has been scammed out of at least £25,000 - having locked down his Lloyds bank account, the scammers got him to open up a Revolut account so he could transfer money out of his NS&I savings to...
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