Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So broadband goes down 12:00 24/2/26 and despite repeated assurances it will be up and running by end of day we are now at 14:13 on 27/2/26 still with no return to normal service.EE guides advise a MSO ref. IMT18612/26 raised and Openreach on the cas...
I have a two years contract for Full Works Fibre 67 that expires in October 2026. As part of the contract I am entitled to a "free" upgrade to full fibre when it becomes available in my area which it now is. I enquired about activating the "free"upgr...
I'm trying to get faster download speeds for remote access to my Synology NAS. I've configured port forwarding on the Smart Hub 7 Plus but it still shows closed when checking. Synology say the ISP could be preventing this if they use Carrier-Grade NA...
Took my plan out at the end of Dec based on a cost of £28.99 per month. to be told less than 2 months later it will cost £4 more per month for the next 12 months and then most likely go up another £3 next year. Anyone else feel like its a scam? Espec...
My EE broadband contract includes a router, hybrid connect, and WiFi extender, which are all configured. The EE App shows a second non existent WiFi extender ready to configure. When I try to add Digital Voice to the contract, the order adds £10 a m...
I wasn't aware I had to return to my old router and disposed of it via an appropriate recycling route at my local tip. I keep getting text messages asking me to return the router, what can I do, I feel sick with worry.
Hi, I have just received my three boxes for broadband, the engineer isn’t due to come for another 10 days, do i need to wait to connect everything?
hello, anyone knows why my wifi keeps turning off and back on every few minutes. I talk to support and they said they would monitor it and they said its fine, but im still getting the same issues
Hi, since yesterday I don't have an Internet. I tried to contact a support team but it seems it is impossible to call them. Only way is to send a text message to 66033. I did that, but there is no answer for hours, no one acknowledged my text message...
I'm very keen to be considered for the new EE New Technology trial XGSPON. I have signed up on the BT Test and Trials (https://bt.centercode.com/key/4BH0KMB8N6H0290W) but there doesn't appear to be anyway for me to apply for this particular trial.Wou...
