Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43698 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84230 Views
  • 11 replies
  • 12 Helpful

Resolved! 1.6 Gbps for existing customers.

Hi everyone, I wanted to ask whether anyone had any difficulties upgrading their broadband to 1.6Gbps after moving to EE?The address search confirms that my house is eligible for an upgrade to this speed.Here's where the problem is: I have tried upgr...

BTemail with EE broadband

I recently changed to EE broadband from BT, but am still on BT's email.  EE assured me that the broadband change would have no effect whatsoever on my BT email and that everything would operate as before.  That is true, EXCEPT that ever since my broa...

VPN Installation

I want to install a VPN on my EE Smart  Hub Router, namely Express VPN. I can install it on certain individual devices in my network but not on the router itself. When I go into the VPN section of the router it says " Your EE Smart Hub has been desig...

BLUEZULU by Investigator
  • 361 Views
  • 6 replies
  • 1 Helpful

Returning BT/EE equipment

I have sent back to Bt / EE , but they keep asking for it back , I have called them twice ( takes over 40 minutes to one hour) . I have a picture of thier posting and our certificate of posting sent in our main post office. If I get get sent a bill f...

Markdija by Investigator
  • 4951 Views
  • 28 replies
  • 10 Helpful

Broadband down again

Christmas yet again and kids can't watch anything that stream's because broadband is down again EE has been the most unreliable network, switched from sky to save a few quid and seriously wished I hadn't will be reading how to get out of contract and...

Denver76 by Visitor
  • 191 Views
  • 0 replies
  • 0 Helpful

constNT INTERMITTANT PROBLEMS

hi is there anyone out there having the same problems as me. we changed from sky to ee in october duee only because ee was much cheaper the skky and in the present situation pennies count.  we have been havin probs with pixels breaking down spund dis...