Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44461 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86185 Views
  • 11 replies
  • 12 Helpful

Resolved! DTMF not working on EE Digital Voice landline

Evening,Since migrating to an EE Digital Voice landline, we are unable to use DTMF tones with IVR systems, including, ironically, EE's support phone number.You tknow the systems where a pre-recorded voice tell you to press 1 for custom service 2 for ...

Resolved! Home hub plus missing

Had FFTP installed today 28 Feb tracking my order this morning it said the home hub delivery was delayed but I can no longer track my order since the account was made live? EE guide said to ring so I tried but I'm not sitting in a 10minute queue, its...

Resolved! SSID help

I’m transferring over to EE broadband from BT. The easiest way to do this I thought would be to use the same SSID and password from my old BT router to my new EE router. This would save the hassle of going around the home having to enter new WiFi use...

Rye_1 by Investigator
  • 243 Views
  • 5 replies
  • 4 Helpful

Endless waits for customer service

Is there a reason customer service do not answer the phone anymore? After being assured the call would be answered within one minute, had to hang up after 28 mins due to fatigue, then later, again supposedly one minute, 36 mins till my phone ran out ...

Pav561 by Visitor
  • 175 Views
  • 1 replies
  • 1 Helpful

Resolved! Broadband/tv

I ordered broadband and tv full works package on 6th February 2025.  I've heard nothing from  ee other than being contacted by openreach to connect full fibre to house on 3rd March.  Today I received an ethernet cable only.  EE leaflet says I already...

Jax2012 by Visitor
  • 196 Views
  • 2 replies
  • 4 Helpful

Resolved! New account

Hello, my old flatmate moved out and transferred the details to me. I created an account and went to add the wifi to finish setting up the account. However, when I went to do this it still has my old flatmates number attached and so I can’t set up th...

SMART HUB PLUS

Just switched from BT to EE and now Samsung Soundbar won’t connect by Wi-Fi. Any ideas anyone please. 

LAS4 by Visitor
  • 164 Views
  • 1 replies
  • 2 Helpful