Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44767 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86996 Views
  • 11 replies
  • 12 Helpful

Port Forwarding 9311

Can anyone instruct me how to port forward this number 9311 on my router.It's for a CIS EV charger that I can not connect to.Thanks 

richwxm by Contributor
  • 364 Views
  • 12 replies
  • 0 Helpful

Upgrading from Fibre 50 to Fibre 67

  Here to ask if anyone has had the same situation!Like 2 months ago a man came to my door about changing to EE, my old bill with sky was like nearly £50 a month so was happy to change. He told me the max speeds for my place would be reached with the...

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qusvz by Contributor
  • 326 Views
  • 5 replies
  • 1 Helpful

Resolved! Digital home phone has stopped working

We've had our optical broadband connection and Digital HomePhone adapter for about 3 weeks. It mainly worked well until today. The broadband is working fine at 150 Mbps, but the "landline" has stopped working. The adapter is showing a green light as ...

Stuart444 by Investigator
  • 1441 Views
  • 17 replies
  • 5 Helpful

Switched from BT to EE but no new router?

I switched from BT to EE a few weeks ago now and assumed I would be getting a new router.  It's never arrived and in true corporate style these days, it is impossible to message EE direct with this query.  Is my assumption right? Or do EE assume that...

jsutt32 by Investigator
  • 1352 Views
  • 15 replies
  • 10 Helpful

Smart Hub Plus Issues

Having just upgraded the new Smart Hub Pro it is very clear the Smart Hub plus has issues the random drop outs on wifi and a very very slow GUI in the admin panel.. The Smart Hub Pro is night and day in comparison.. Quick GUI, no dropouts, great spee...