Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I moved into a new house this week. Told EE, got the broadband moved over to the new address. Had the text this morning to say service should be active etc. I was told when moving the service over I would not need a new router and should plug it in t...
Total utter rubbish, they offer to pay up to £300 to help you switch from elsewhere, yet have not got the common courtesy to answer emails regarding a £76 fee promise, already paid by myself to SKY for the early termination of my broadband and landli...
My board band contract ends, I received a SMS mentioned Email sent to me for returning router. However, I cant find it, so I dont have the QR code to send it back. What can I do next? Thx
I had an appointment booked in this morning for a fibre line installation .When I booked it , I told the agent where the existing cable was attached and that the house was listed G2 which means , no drilling holes into the stone as it crumbles very e...
i can not get a straight answer from openreachi live in maltby and have seen they are building fibre in my area i emaild them to see when i can expect to get there service and the reply i got was we are not in there build plans, the have now moved on...
Hello,I am expecting to switch (finally) from BT to EE’s full fibre 1.6Gbps in the next couple of weeks and looking to get the best possible router. I’d be grateful if anyone can help me in regards to using the Asus ZenWifi BQ16 for this or possibly ...
Hello! I have two weeks trying to call to the costumer service because I need to fix my contract. I suppose to have 12 months of contract and when we were doing it the page refresh and we finished with 24 months of it and we couldn't change it! As we...
I have noticed that the EE app shows many devices as connected to ethernet, which they aren't. It appears to show this when the devices are away from the home, or switched off.I have deleted and reinstalled the android app on my mobile. App version 5...
I am still struggling to access the online account that I have taken over from my late husband. It appears to not recognise my details even though I am able to log in. I am paying broadband bills each month but I am not able to access the online ...
I switched from Gigaclear to EE a week ago to Full Fibre 1.6 Gigabits Premium. I had no issues previously working in my upstairs office and being on Teams calls all day on video, screen sharing and so on. I did have an extra pod to boost the signal p...
