Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm hoping someone can help me, we recently got Fibre Optic broadband but apparently too fast internet can mess with your ring camera. So I saw it recommended to disable 5/6ghz and let the camera connect to 2.4. I did that and re enables 5/6ghz. My X...
Hi everyone,I am moving home and switching from Hyperoptic to EE Full Fibre. I have to pay an Early Termination Fee to my old provider, so I want to use the £300 Contract Buyout Offer.I have three questions:1. Has anyone successfully claimed this £30...
To cut a long story short:1) EE agreed to waive my TV cancellation charges in Jan because they coudn't get parts of it to work properly2) EE screwed up my contract pricing on an upgrade and it took over a month for DI to fix3) My throughput speed has...
Anyone else updated to the latest version 5.77.0 and facing this issue?Seemingly since the update, the app now not showing all WiFi devices that are connected to the router. If the existing connected devices are forgotten in the app, they will not sh...
EE Full Gig broadband using a EE Smart Hub Wifi 7 routerFollowed the User Guide and a YouTube video but CANNOT get port forwarding to work.https://youtu.be/LJ3X3dD3DFU?t=648I can 100% access those devices via my LAN on those ports and they work 100%C...
My broadband contract is about to run out this March and I want to change back to BT but I can never get hold of EE everytime I try to ring I'm on the phone for ages and no one answers the phone what can I do ?
Just thought I'd spread the info on an upgrade to wifi 7 Pro recently.I was a BT to EE wifi6 originally, and within a few weeks went to wifi 7 pro for the same price. I was pleased about this as I wanted the latest tech around the house.After removin...
I'll put as much info here as possible:Working last night all good, none this morning. Restarted everything, didn't work, checked to see if there a problem in my area, none that I can see, checked emails last email from EE above about broadband payme...
My mother just switched to EE. Being 91 she opted for an engineer install. The internet works fine, she can connect to it from her PC, and I can RDP into her PC . HOWEVER we are unable to connect to the Hub admin control panel. We have tried the def...
Since changing my DNS on my EE Smart Hub Plus (installed March 2025) I have seen this following entry when my WIN7 system Starts up ..Router Advertisement settings have been changed on the network adapter 10. The current M - Managed Address Configu...
