Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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  • 2 replies
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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Why does my network say EE unsecure network

I changed from BT to EE some months ago but EE  network states ‘unsecure network’ I’ve mentioned on telephone calls and agents seem to imply it’s a prob with my iPhone and iPad. I can still access BT network via settings as it’s secure and have been ...

Maeville by Investigator
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APP /Account not linking devices.

Just migrated from BT to EE not through my choice. Managed to get mobiles and broadband working. Set up on line account and down loaded the APP. Tried to link the broadband then the issues started. the message you get is as below. So Phoned up spoke ...

Broadband

Just wondered if anyone could help me, my EE hub has been playing up a lot recently. Especially whilst trying to game. I have disconnected all other devices besides my game that was connected to my internet but still no joy. 

Resolved! No wifi, hub flashing orange

  Hi, I upgraded my wifi from fibre 900 to the new 1.6gb gamers bundle, on the activation day (10th dec) OR engineer came out and changed the ONT over to a 2.5gb box and connected everything up. I got a text about 1.5 hours later saying my new line w...

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Orders and delivery dates

I ordered a new hub via phone on Friday and was told it would arrive today(Monday) ee say they have dispatched it to Royal Mail at 1:45 am this morning and Royal Mail have confirmed this but have not said weather they have received it yet, should I s...

Amazon Fire Tv new wifi cannot connect to EE

I have EE wifi.I have not been able to log my Amazon Toshiba Fire TV to EE wifi as there is EE cookies message which does not show fully. It says click ok if you accept cookies. Nothing happens. This is preventing me from logging into EE wifi for the...

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Karen207 by Valued Contributor
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  • 117 replies
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