DNS failure every time EE change IP address

[Geoggy25]

 

Hi

Ive been with Openreach FTTP providers since I moved into a new build in 2019. 
Had no issues until so contracted with EE for their top 1.6gb package.

Every time EE change my IP it causes my broadband to fall over.

I have a Keep Connect plug which reboots the system when it detects this so that if I am away from home I can still access my home network.

See the logs attached. The last time so raised this with EE they sent an Openreach engineer out to investigate. He said he could see at their end that our port was damaged so he moved my service to a different port.

This time all EE did was open a complaint, do nothing, then close the complaint.

Ive just had yet another reboot and I’m getting sick of it. Any advice would be most welcome.

[XRaySpeX]

---

@Geoggy25 wrote:

Every time EE change my IP it causes my broadband to fall over.

---

They go hand-in-hand anyway. Whenever BB discons for whatever reason, it results in a resync which has potential to change IP addy.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Geoggy25]

I have the WiFi 7 one and the extenders that come with it 

[JimM11]

@Geoggy25 Which one there are two the 7 Pro or the 7 Plus? Are you also getting the EE IP/DNS values or have some other DNS Server selected?

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[Geoggy25]

7 pro