Early renewal - broadband

[randomusername8]

Hi,

I received an email this week saying "Renew now and secure your price" saying that if I renewed my broadband now (currently going til 10/04/2026) then I would retain my discount. However, when I follow the links I just get the generic homepage and absolutely nowhere does it show me how to renew and get this discount. Help?

[tnj]

I get the same and I am out of contract. If I log out of EE and look at the price for my 1.6G service it is £44.99 but if I log in to renew it is £64.99. I complained and was told that these offers are only available to new customers and I could leave and come back as a new customer. We have had new fibres put in our street by a load of Welsh contractors and they are not Openreach or Virgin, so hopefully one of the good alt-nets. I think it was Youfibre but I am not 100% sure and they do 1 month contracts for a lot less.

[Rach_H · Accepted solution]

Hi @randomusername8,

Welcome to the Community!

I'd recommend reaching out to our team and they will be able to take a look into your options for upgrading.

Rach

[Flamma]

Me too. Over an hour trying, and failing,to find renewal in my account and then in the online chat and the answer is.. you have to phone them. Makes me wonder if I want to remain with EE at all 😡

[Rach_H]

I am sorry to hear you've not been able to get this sorted when speaking with our chat team @Flamma, but if you give our team a call then they will be happy to help.

Rach