10-01-2026 10:06 AM
Hi,
I received an email this week saying "Renew now and secure your price" saying that if I renewed my broadband now (currently going til 10/04/2026) then I would retain my discount. However, when I follow the links I just get the generic homepage and absolutely nowhere does it show me how to renew and get this discount. Help?
Solved! See the answer below or view the solution in context.
10-01-2026 01:35 PM
Hi @randomusername8,
Welcome to the Community!
I'd recommend reaching out to our team and they will be able to take a look into your options for upgrading.
Rach
10-01-2026 11:11 AM
I get the same and I am out of contract. If I log out of EE and look at the price for my 1.6G service it is £44.99 but if I log in to renew it is £64.99. I complained and was told that these offers are only available to new customers and I could leave and come back as a new customer. We have had new fibres put in our street by a load of Welsh contractors and they are not Openreach or Virgin, so hopefully one of the good alt-nets. I think it was Youfibre but I am not 100% sure and they do 1 month contracts for a lot less.
10-01-2026 01:35 PM
Hi @randomusername8,
Welcome to the Community!
I'd recommend reaching out to our team and they will be able to take a look into your options for upgrading.
Rach