Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why have I recieved new equipment after renewing my broadband/TV contract

RobPadd
Contributor
Contributor

‎06-08-2026 03:13 PM

 
0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎06-08-2026 03:15 PM

@RobPadd : Did you change your plan when you upgraded?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
RobPadd
Contributor
Contributor

‎06-08-2026 03:42 PM

No, same contract.

0 Helpful
JimM11
Maestro
Maestro
In response to RobPadd

‎06-08-2026 03:55 PM

@RobPadd Is your Equipment from EE years old then, possible DV Digital Voice connection etc etc.

0 Helpful
RobPadd
Contributor
Contributor

‎06-08-2026 04:06 PM

It was not an upgrade, just a renewal of an existing contract.  However, my current router is a BT one.

0 Helpful
JimM11
Maestro
Maestro
In response to RobPadd

‎06-08-2026 04:08 PM

@RobPadd Can be a possible reason, have a look and say which one?

Different types of BT Hub | Broadband Help | BT | BT Help

RobPadd
Contributor
Contributor
In response to XRaySpeX

‎06-08-2026 04:10 PM

It was not an upgrade, just a renewal of an existing contract.  However, my current router is a BT one.

 

Rob

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to RobPadd

‎06-08-2026 05:17 PM

There is no such thing as a renewal. You either upgrade to another contract, even if it's the same plan as previous, or you do nowt & stay on the existing contract & plan which is now on a rolling 30-day notice basis. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful