Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45906 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89371 Views
  • 11 replies
  • 12 Helpful

Resolved! Smart Hub Plus SH31B firmware observations

Moving over from BT to EE and have had one of the new Smart Hub Plus routers sent to me. Swamped the BT router out for the new EE one. Using as primary routet only because of Digital Voice/ EE equivalent  etc.Some observations with the latest firmwar...

Resolved! How to contact OFCOM

I would like to contact OFCOM EE have stolen money of me several times. Mostly because my change of address has not been recorded properly by EE.Today I was told I did not contact EE about a change of address.  They have sent me a text stating this. ...

Smart Hub poor speeds to devices and dropping out

Hi..Changed from virgin 500 to EE 900 a month ago and so far been really disappointed with the speeds to devices and laptop teams meeting or PS5 frequently dropping out and lagging.I think I have included the information need.  How can I improve this...

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Iamlee by Investigator
  • 720 Views
  • 20 replies
  • 7 Helpful

Cannot connect Smart WiFi Pro Extender to WiFi 7 Router

Ok, What am I doing wrong.Firstly received my new WiFi 7 router at the weekend and set it up. Used the transfer devices option (I guess this 'just' renames my new router to my old router settings). Setup the Hybrid Connect as well.This evening (1 day...

Herbhead by Established Contributor
  • 13278 Views
  • 50 replies
  • 32 Helpful

Resolved! Returning Broadband Kit

I've left EE broadband and have been waiting for a label. I have replied to texts asking for the label and a kit but received nothing and trying to get through to someone is impossible. It's literally bagged on my desk waiting to be returned

Rubbish Broadband

Anybody else had issues with broadband after switching from Virgin to EE. I was with Virgin for years.  They promised me that they would pay to end my contract and guess what, that was another cost I incurred.  Since my move to EE I have spent more t...

JanSef1 by Visitor
  • 233 Views
  • 3 replies
  • 1 Helpful