Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
this is obviously affecting my sales... EE seem powerless, or clueless. ive been through many departments, emailing BT also. no one can help. www.altartcards.shopAny ideas?
Hi all,I've had this issue for a long time and really hoping someone can help as it's driving me and my family crazy.I have a Smart Hub 7 Pro and because it's an ancient house with thick stone walls, we need 3 WiFi extenders for full coverage. They ...
I've had 5 emails and letters from EE saying someone wants to take over my line since January. After every email I've phoned to tell them I'm not moving house and have no intentions of leaving my contract. Well... late on Thursday night at bang on mi...
I have a major firmware/logic issue with my Smart Hub Plus.Since we received the new hub in December our ethernet frequently drops and only rebooting the hub fixes it but then it will drop within 24 hours. The Hub is reporting 13 WiFi Extenders in th...
Has anyone been sent a new broadband router they didn’t ask for?
This is the second hub from EE now that after a few weeks starts making a fizzling/hissing noise. It sound like an electricity current noise. The first hub was replaced by EE a few weeks ago but now this one has started making the same noise. Is this...
In April 2026 I placed an order with Quickline for full fibre broadband which was now available in the area. We were contacted by BT asking why we were considering moving. Our present BT contract was for Broadband plus the TV package (£24.99/mont...
when we have our new smart hub up and running what are supposed to do with our old hub hope EE do not expect us to dispose of it ,
I'm confused. I am currently signed up to Namesco and I pay them for both Starter Mail, and Authenticated SMTP Access. I'm due to renew in ten days time, so it's a bit short notice to change email address, but do I need the SMTP access? I don't have ...
