Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have recently changed the contact email on my EE broadband account by logging in to my EE ID and amending the contact and login addresses.Both of these changes were confirmed to me by email, and when I log in with the updated address and check my c...
Hi, for some reason my Broadband /WiFi isn't connecting
The lack of a usable phone adapter is annoying. Your present choice is the Smart hub 2 (SH2, It ain't smart but don't start me on this!!) or a supplied plug in adapter. If you need to use anything else - TOUGH!For all the time I've had broadband, som...
Hi We've had this persistent issue with our WIFI extender where it will disconnect and flash orange, and then connect again back to blue. It does this consistently every 30 mins or so. I've moved the extender closer to the hub to test and get the s...
My phone has just decided it doesn't want to connect to the Internet. It uses the same BT HomeHub wi-fi as my laptop, which is working normally. The phone will simply not connect anymore! Any suggestions?
I am trying to find bills for the last 15 months on broadband. When you go to this section you can select 15 months but it actually only brings up the last 12 months in the list - Can anyone help on this?
I write this post in the hope that someone who can make thing happened at BT / EE might get in touch with me as so far, the 9 people I have spoken to in the New EE dedicated team appear to be all be totally useless and just ignorant . Whats my issue ...
What’s with the 192.168.1.254 gateway when everything defaults to 192.168.0.1 ??this is causing no end of issues including solar inverter connection. EE finds it amusing to put the router settings on a light grey background and white writing??!! like...
So I've recently updated my broadband, to the 900mb for £53, with a guaranteed minimum speed of 700mb. The speed has improved, but it varies, I check the speed coming from the router and it's claiming 924mb, but I check the speed on my phone and Xbox...
