Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was persuaded by BT to transfer to EE, part of the incentive was an ugrade to the router from the BT Wifi 5 to EE Smart Hub wifi 6, so I transferred in December 2024The contract and the all the details said I would get a EE Hub wifi 6 router with t...
I have received a new WiFi extender but it isn’t working. I’ve paired it and the lights are aqua but when I look on the EE app is says no signal - it is literally sat next to the main hub as I have just done the pairing. I have another extender that ...
I used my Netgear router on Virgin and BT before, and now I’m using the RS300 with firmware version V1.0.6.16. However, on EE I’m getting a lot of dropouts, and I have to reboot the router to reconnect.I’m currently using the old bthomehub@btbroadba...
Hi all,I am experiencing significant problems when using WiFi Optimiser on my EE Smart Hub 7 Pro. I have contacted EE support about this via phone call, and their solution was to send out new equipment; they provided me with a new EE Smart Hub 7 Pro ...
Hi is there a way to check what devices are logged in to my broadband please
Moved into my property on the 19th of March order for the smart 7 hub broadband got this delivered on the 30th of March 2026 and was due to be installed on the 2nd of April this was moved out to the 15th of April due to ‘something off track’ meaning ...
So I've upgraded, now some of my smart plugs won't connect & my samsung series 4 smart tv won't either & that's even using 2.4ghz
I am considering switching to Starlink - my (second) 24-month contract ends in July. Can I cancel early without penalty if I decide to switch?
Hello. We have a WiFi extender 6 but I can't seem to get it to connect anymore. It was previously connected to a smart hub 3 which had the apparently common issue where the power pack stops working so it was replaced with a smart hub 2. Since then I'...
Hi. I have used the broadband controls in the EE phone app to prevent a device from ever accessing the internet but there is a one minuet window I can not block, ie 23:59 to 00:00. Is there a way to close this one minuet window?
