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Poor Internet

RachelLR
Visitor

‎10-07-2026 08:46 PM

My Internet is painfully slow to the point that I can't watch anything on Netflix and my Alexa keeps dropping out. I've tried testing my Internet speed on several occasions on the app but all I get is an poor message and to try again later. Any help would be appreciated.

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1 REPLY 1
JimM11
Community Hero
Community Hero

‎10-07-2026 09:18 PM

@RachelLR What Internet speed package do you have from EE, and what EE Hub are you using. Link below for the Hubs if you do not know that fact! Speed should define but if you also know copper FTTC to an Openreach Master phone socket, of FF Full Fibre FTTP to an Openreach ONT would help also.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

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