Hi all,
I’m hoping someone here has managed to crack this, as I seem to have hit a wall.
I’m on EE / BT Full Fibre 900 (FTTP). When I connect my Eero 6 Pro directly to the ONT using PPPoE, everything works perfectly from an internet point of view:
- PPPoE username/password entered on the Eero
- Full speeds (close to 900 Mbps)
- Wi-Fi is fast and stable
- All normal internet traffic works as expected
However, the issue is with EE TV (formerly BT TV).
The EE TV box:
- Connects fine to the network (wired or wireless)
- Apps such as Netflix, YouTube, etc. work perfectly
- Live / aerial channels do not load at all (they just fail to start)
I’ve tried:
- Wired Ethernet from the Eero to the TV box
- Wireless connection to the Eero
- Setting Uplink VLAN IDs I see on google on the Eero
- Restarting everything multiple times
I contacted Eero support, who advised that this is likely due to multicast / IGMP limitations, which Eero does support but needs help from the ISP
I also contacted BT / EE support, who said they don’t support VLAN or multicast configuration on third-party routers and only recommend using the BT Smart Hub 2.
Because of this, I’ve currently reverted to the “supported” setup:
- ONT → BT Smart Hub 2
- Disabled 2.4 GHz and 5 GHz Wi-Fi on the Hub
- Eero connected to the Hub and used purely for Wi-Fi
- EE TV box wired directly into the Smart Hub
This setup does work, including live TV, but I’m not a fan of it:
- Occasionally the connection feeding the Eero from the Hub drops briefly and reconnects
- It feels like a compromise compared to running PPPoE directly on the Eero
What I’m trying to find out is:
👉Is there any way to run EE TV live channels while keeping PPPoE directly on the Eero, without relying on the Smart Hub 2 in the chain?
Has anyone successfully got EE / BT TV working with:
- Eero
- Or any third-party router
- On FTTP using PPPoE
Any insight would be massively appreciated.
Thanks in advance 👍
