Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I always seem to get ERR_CONNECTION_RESET when using WIFI this doesnt happen when i use mobile data on my phone. Im using a laptop so both the laptop and mobile when connected via WIFI will give me ERR_CONNECTION_RESET on MY own website which I know ...
I can’t access to my EE WiFi
Hi,Recently upgraded to "Full Fibre 500" (A few weeks back)Why do EE only provide a speed test must be run from within the Mobile APP?Why is there no speed test within the Router device itself? (there used to be)I'm seeing wildly differing results f...
I appear to be paying far more than other providers for my Broadband (Full Fibre 150) - can I discuss this with someone?
hi because of my upload latency is so high its making online gaming unplayable, anything i can do?
So ive recently switched over to EE from BT after there's prices were getting silly and so far I cant say im impressed at all.Firstly the speeds are up and down like a yoyo the best speed I have achived so far is 700mbps and on bad days ive been gett...
My broadband package has come to the end however there are no offers available to me aside the package that just expired. I want to downgrade to the essentail package but dont seem to b able
Exhausted all other options in trying to get in touch with EE to confirm whether there are people out and about working for EE in the NP22 area in South Wales asking to come inside our homes to check broadband speeds. Is this happening, or is it a sc...
Hi all, I live in an area where over the last year a company called City Fibre have been installing FFTP by digging up the pavements. The lane I live in wasn't done apparently due to our power and telephone are all delivered by overhead wire. The lan...
I often see this: https://d.pr/i/vQ9EbR As a customer of ee, can I use it?
