full fibre installation incomplete

[Profile closed]

engineer comes, installs the required stuff, but then tells me that I need to contact EE to get an OpenReach Civil Engineer to come out to install duct because of the copper wiring?

he didn't know the number, despite his van clearly saying openreach...

anyone got a number? bloody going round in circles

it is like each department is a different company

until Duct is install, I am still with my broadband provider Now, who I have been with numerous years, not a single problem, but mum wants full fibre, complaining about streaming video not fast enough....

but that means I will be paying Now Broadband and EE Full Fibre Broadband until that is done

[Schockwave]

Hello @Profile closed ,

Welcome to the community,

You will have to ring customer service and let them know, so that they can let Open Reach know.

[XRaySpeX · Accepted solution]

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

[Profile closed]

called +44 800 079 8586

spoke to the fault department, even though the was done only a few hours ago and the engineer said to call tomorrow, as they need to wait for his report, the guy that I spoke to said the same thing, but he said they will keep me updated and I do not need to contact them. but it will be over a week...........

I'm guessing some road work needs to be done? 

tbh, speeds were fine, neither myself or my dad had any issues, but might as well get it done, I'm presuming copper broadband will be phased out eventually and everyone will be moved over

fingers crossed, once all sorted, smooth sailing

[Profile closed]

hmm post disappeared..

called 08000798586, wasn't sure which department so spoke to faults.  guy I spoke to said I don't need to contact them and that he will keep an eye on it and keep me up to date, but will take at least a week.....

hopefully once sorted smooth sailing

[JimM11]

@Profile closed You do not pay anything to EE until the Full Fibre is installed or you are transferred over to EE on the copper which is unlikely to happen that way, once EE has your connection then NOW will drop the connection and send you any final bill or rebate as required, once active on EE billing begins for them!