Switch from bt

[ColinGr]

Today is switchover day from Bt. I am on a bt smart hub 2 so the switch should be seamless. How do I know when the switch has occurred? I can then set up the new router. Thanks

[JimM11]

@ColinGr Would think you should get the e-mail from EE heading i had was ""Your service is good to go"".

[tigercub58]

I switched over today as well and woke to find an email sent a 2:23 overnight headed "Your order's now complete" and the main message inside the email saying "Your Service Is Now Live".

[tigercub58]

Can I also assure you that the the switchover will be seamless if my own experience today is normal. I have my own mesh network (TP-Link Deco units) and was expecting having to reconfigure those. I needn't have worried. Once the new router (delivered at around 10 a.m.) was powered on and ethernet cables plugged in, the whole network was working exactly as before via the BT Smart Hub 2. I just switched off the EE wireless completely even though it wasn't interfering with my devices around the house. Very impressed so far.

One niggle is that I haven't been able to update the router firmware via the EE app as it keeps failing. Perhaps I needn't bother and updates will be sent automatically when needed. Current firmware is r3.35.23-R-1648107-PROD-84001 - perhaps already the latest?

[JimM11]

@tigercub58 Yes that is close to the latest for the EE Smart Hub 7 Plus version released, as FW: r3.35.24-R-1648110-PROD-84001 and the gui is at App version 3.11.3 23/01/2026

Should possibly update later on overnight!

The EE app may not be fully functional with the FW update feature, that was only added few months back....

[tigercub58]

Thanks for the update. Is there a document anywhere which details what each firmware offers (or fixes)?

[ColinGr]

The switch was overnight but they never emailed me. I have now installed then ee router (I changed the ssid and p/word earlier)  and everything is working as it was, even the power line adapters are fine. One issue - I cannot pair the EE App it keeps telling me wifi of is not switched on - it's weird. First it identifies the network and asks if I want to pair, I then type in the network password and it fails and says Wi fi not connected. It is the same is I scan the ssid and password except here it just fails and says try later.

[JimM11]

@tigercub58 Not at all. @ColinGr The scan will not match any details since you made changes, so that is just not an option!

[ColinGr]

But I am scanning the code on the old bt router so that should match the ssid and password in the new hub. Is there anything else it picks up?