Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Please can you help me I can't get through to customer service I've gave wrong letting on home address as I've just moved into address I wasn't sure can you help please
Moved from BT to EE was told it would be better because we would have a direct line, but honestly it’s much worse. Signal around the house is terrible. Everything is fuzzy and takes ages to load. Extremely disappointed
Hi , Moved to EE from BT after 2 decades and recontracted for 2 years . On FTTP 900Mbps ( guaranteed 700Mbps wired ) - Wired I can get this speed. Wireless , even in the same room with Wifi 6 enabled devices - 2m away in direct line of sight with no...
I have just set up my new Smart Hub plus, replacing a BT unit. During the install I chose an option titled something like “move all devices to new connection”. I now have the new router using the old router name. This has made the router swap seamles...
Hey All,I placed an order for Broadband + TV combo last week of August with activation date of 10 Sept. EE was not able to fullfill the order after the installation getting failed from Openrach end. I have no idea why it failed what are the reasons b...
I have blocked dating websites and Twitter from being accessed by my wifi but I can still access Twitter? I’m just confused as to why that is
Hi, I have ADSL EE Brightbox router. I get about 6-8mbp download speeds. I'm on an out of contract old Home Select product. I don't think full fiber is available from EE in my area but wondering if I can get ADSL2+ with EE so that my download speeds...
Since transferring from BT fibre 900mb across to EE with the Wi-Fi 6 Smart Hub in April 2024 I've experienced sporadic/intermittent slow internet browsing and Microsoft O365 sharing/email searching/joining meetings etc.I've had the same symptoms on t...
Hi there. Just had my ee broadband. Everything set up fine but my bt wifi cordless phone won't connect automatically. Could someone help me how to do it. I tried but still wont work. Or is it really impossible to pair bt phone to ee hub? Thank you
