My Dell C1765nfw Laser printer not working since changing from BT to EE router

[Ren77]

A few months ago BT switched my router to one from EE and I've noticed that the Dell laser printer seems to have vanished from the printer lists on all our laptops/desktop. My brother thinks it is down to the IP address (he printed off a sheet and it says 0.0.0.0) he said the router is not picking up the printer, it is connected with a network cable.  If I ring EE will they be able to help me?  I'm not sure why my Brother printer is still working and the Dell isn't but the Dell is much older.

Any advice is much appreciated but bear in mind I am in no way a computer expert 😂

Many thanks

[JimM11]

@Ren77 What is the model off the EE Router that you have now, see the link for the pictures!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[Ren77]

Hi Jim

Model number is F5394 CP EE

Will have a look at that link - THANK YOU  💜

Ren

x

[Ren77]

Looked underneath on the sticker - it's a Smart Hub SH31B

[JimM11]

@Ren77 Have a read at the link below with regards to the 20-30 second delay that the Ethernet port on that EE Router has, not saying it would be the problem and you would need to get a short patch cable also if you go that way unless you have a spare lying around, otherwise http://192.168.1.254 and web manager to the hub and see if you see the laser printer attached as an Ethernet device with a connected IP. 

Solved: EE Smart Hub Pro – Ethernet Ports Dropping Connection Overnight - The EE Community

[Ren77]

I opened up that link and a page called 'hub manager' came up but I wanted to attach the screenshot in here but can't see an attachment icon.  It's all double dutch to me.  In the 'My Network' box it says 'wireless 15' - 'ethernet 8'.

There are two sections in the 'wireless' box

EE-Z98QXM - 2.4GHz - status: on, 5GHz status:  on

EE-Z98QXM - Comp 2.4GHz status: off, 5GHz status:  off

Can't see the word 'ethernet' anywhere on that page.  Are those numbers in "My Network" channels? My brother told me to ring EE and ask about those and tell them that the Dell has disappeared from my printer settings on both my husbands windows laptop/main desktop and all my MacBook laptops.

He said that the new router can't see the printer yet the ink jet printers are both still connected.

[XRaySpeX]

You won't see  the word 'Ethernet' anywhere on the WiFi page. Those numbers in "My Network" channels are the nos. of your devices connected by WiFi or Ethernet.

Use the Camera icon above your text to upload an image file to here.

[JimM11]

@Ren77 See attached this will give you an idea for what to look at with the web manager.

EE Smarthub+ SH31B

[Ren77]

Oh when I click on that link you gave me earlier this is what came up, it doesn't look anything like your screenshot, I'm probably not looking in the right place - I clicked on  http://192.168.1.254 

[mod edit: image removed as contained personal details]

[Ren77]

Ignore the above - found it (I'm an idiot) - will post images here and the connected list lower down, can't see the laser printer though (Dell).