EE app?

[nevillerigby]

As a new (returning) EE customer, I was tempted to switch back from Plusnet. The basic switch over went smoothly, the router tuned in and the wifi phones linked up but then - why is there always a but - I downloaded the EE app as it seems some aspects of broadband can be controlled from the phone. The snag - the EE app doesn't work and EE doesn't seem to care. "Somebody might get back to you in a day or two".......Still waiting.  Not an auspicious start.

[JimM11]

@nevillerigby Welcome back to EE and if you need GUIDE to 66033 as a text may work for you!

[Leanne_T · Accepted solution]

Hi there @nevillerigby 

Thanks for joining us 🙂

If you're getting this error message in the app, we would need to get this looked into our end.

Please get back in touch with our broadband tech guides, they can see what has been tried already to get this working for you and the next steps that are needed.

Thanks. 

Leanne.

[nevillerigby]

Er yes of course if the error message says EE has a problem you need to look into it at your end. Why aren't you doing that?

I have been in touch, as I indicated - as a brand new (returning) customer was told that someone from the tech team might get back to me in a day or two. Well more like a week or two or not at all. Really disappointed with EE and I'm beginning to remember why I moved on previousiy.

Using the same log in that enables me to come on here via  computer, all I get from the app after entering my email is the routine response "Sorry something went wrong at our end. Please try again later".  Since there are some hub functions that require the app it seems rather odd that EE just brushes off customers and so far no-one can be bothered to even begin to address the problem let alone resolve it.

[Christopher_G]

Hi @nevillerigby 

I'm going to send you a private message, to try and get you some help with this. Could you take a look at your community inbox and get back to me please?

Thank you.

Chris