Creating additional email addresses

[karis6197]

Migrated all my BT products to EE a couple of years or so ago but kept our original emails & even added a new one through My BT last September. I Previously posted "Cant create additional email addresses" (Apple ID won't accept my current one) but can't find the post & so created this one. Forum advised that I should have migrated my BT email addresses after I switched to EE & to ring BT on 0330 1234 150. I had a longish conversation with advisor who advised that my email addresses were in fact migrated & 3 still valid. The 2 main ones (my wife & I) still work but the spare one created last September doesn't. I can no longer access any of these addresses or add new ones through the My BT website which also now shows my EE account number, not my original BT one; it also states that "we're sorry, but you are not having EE products", whatever that's supposed to mean! BT advisor said that I can now only access/change/add emails on the EE website, which sort of made sense, but having looked in EE, there only seems to be an option to change my email address which I obviously don't want to do as I need to retain these & add a new one for an Apple ID. The "My BT website" was working fine up until Sept 25 when I added the additional, spare BT address but, when I try to log on with it, it comes back as invalid. The changes EE/BT seem to have made to access through the legacy "My BT" seems to have left things in a bit of a mess & I'm getting rather confused with it all, am I going to have to ring BT back or do I speak to EE? Or, if I'm misunderstanding things or not looking in the right place on the EE website, can anyone offer me an easy/less stressful way to resolve this? 

[XRaySpeX]

@karis6197 : EE provides no email service. While you may very well have migrated your BB & landline to EE, BT email addys are not migrated anywhere, You'll need to take it up with BT if you can no longer access your BT emails. If you were switched from BT to EE for your BB you should've retained your BT email a/c & addys with BT.

[karis6197]

So despite being told by BT advisor I should manage my BT email accounts through the EE website, it seems this is not true? I can still access mine & the wife's main email but the one I created in September 25 just comes back as invalid despite the BT guy saying it was still active. So am I right in saying that if EE do not provide an E mail service or a facility to create new BT ones I'll have to do this either through My BT or create another email address from a 3rd party provider. I'll have to get back to BT but it seems I've been given totally duff information, & according to BT advisor, BT no longer provide an email service either so where does that leave me? 

[XRaySpeX]

That's right, you can't manage BT email addys anywhere on the EE site or your EE online a/c, only thro' BT Webmail or your MyBT. Advisor may have mixed up managing your email addys with the use of an email addy as the identifier or username of your EE a/c. Most likely as this is the only use of email addys within EE's sphere of knowledge. 

BT does still provide an email service (Standard) to its BB users from pre-2023. In particular an unchanged service for those users who were migrated from BT to EE. See BT Email products