Migrated all my BT products to EE a couple of years or so ago but kept our original emails & even added a new one through My BT last September. I Previously posted "Cant create additional email addresses" (Apple ID won't accept my current one) but can't find the post & so created this one. Forum advised that I should have migrated my BT email addresses after I switched to EE & to ring BT on 0330 1234 150. I had a longish conversation with advisor who advised that my email addresses were in fact migrated & 3 still valid. The 2 main ones (my wife & I) still work but the spare one created last September doesn't. I can no longer access any of these addresses or add new ones through the My BT website which also now shows my EE account number, not my original BT one; it also states that "we're sorry, but you are not having EE products", whatever that's supposed to mean! BT advisor said that I can now only access/change/add emails on the EE website, which sort of made sense, but having looked in EE, there only seems to be an option to change my email address which I obviously don't want to do as I need to retain these & add a new one for an Apple ID. The "My BT website" was working fine up until Sept 25 when I added the additional, spare BT address but, when I try to log on with it, it comes back as invalid. The changes EE/BT seem to have made to access through the legacy "My BT" seems to have left things in a bit of a mess & I'm getting rather confused with it all, am I going to have to ring BT back or do I speak to EE? Or, if I'm misunderstanding things or not looking in the right place on the EE website, can anyone offer me an easy/less stressful way to resolve this?
