Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44005 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85087 Views
  • 11 replies
  • 12 Helpful

My Bill for broadband

To see my bill I have to enter a passcode to verify its me - the passcode is  supposed to be sent to my mobile. The problem is this number is not right, it is a different number to the correct number in my profile on record.  Any suggestions?

Moving to a non full fibre area

Morning I am just looking for some advice we currently have the ultrafast 500 cannot fault it however due to circumstances in our current rented property we have had to move or will be moving to a maisonette property where it only has the part fibre....

Gibbs1500 by Established Contributor
  • 312 Views
  • 2 replies
  • 2 Helpful

WiFi Enhancer does not work

Has anyone had an issue where the WiFi enhancer does not actually populate in the app? It is part of my plan, and I have gotten it to work one time. It typically tells me "WiFi Enhancer is not available. You need to connect to your home WiFi." Even t...

Re: How to access live chat?

Hi my EE broadband and TV package was installed on Wednesday 20th November and stopped working that night and I would like to know when someone is coming out to fix it please