Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I recently switched broadband from BT to EE. Can i keep my existing BT email address indefinitely?
Hi my Smart WiFi Plus keeps disconnecting - the light goes from blue to red, may flash a bit then back to blue and repeat....I haven't moved it recently, it is in the same spot since I set it up months ago. I have tried turning it off and on, and als...
I have just moved over from BT to EE for my BB and been unable to pair the hub with the EE app.They replaced my BT smart hub after telling me it’s not compatible with the app, I now have the EE hub Plus and assured me that it would pair. Followed the...
Hi there, I’m a BT customer but can’t access the EE Wifi (as in general roaming wifi). When I click on ‘Log in now’ (below ‘Already a customer?’), nothing happens. The box to log into the wifi doesn’t appear.I can log in on my phone, so it’s just my ...
We are having a nightmare trying to switch our broadband from Sky to EE as apparently the order is failing when being passed to Openreach. Since last Thursday we have had multiple phone calls with different EE helpline staff .. we have been told con...
Hi all,Looking to get the TP-Link Deco X55 and replace the current EE Smart Hub Plus router. As I have digital voice, would it be possible to continue using digital voice with a third party router?Thanks
Am trying to test broadband speed by following instructions on EE webpage which says:Open the EE app.Select Manage.Select Broadband.Select See what’s included in your plan to get a breakdown on what you’re expecting.You can select a Test speed from t...
EE arranged to install fibre broadband today, engineers fitted new connection, moved router to new connector, but there was a problem in making connection. They were waiting for EE to explain why no connection. The engineer said it should take an hou...
I’ve just been sent an EE mini hub because our internet connection keeps cutting out and the ‘all rounder’ contract has a connection guarantee. I asked the advisor if I needed to return this at any point when I phoned them to complain about the servi...
Hi - i have 3 new wifi extenders with my new Smarthub Plus - when i look at them in Hub Manager, one is red, and says Not Connected, when in fact its display is aqua and looks fine, the other 2 are connected fine but one has a 2.4HHz connection and t...
